Asurion Documentation Process Form
To help ensure the security of your handset insurance claim and personal identity, Asurion may need additional information as outlined in the Terms and Conditions of service. If you have been asked to provide Asurion with additional information such as proof of purchase or an affidavit, the Documentation Process Form is available for download below. After completed, you may mail or fax the Form using the instructions found within.
Questions about the affidavit? Click here for help
PDF format requires Adobe Acrobat Reader which is available for free
To upload your completed affidavit & ID, please click here.
What Type of Identification May Be Required by Asurion?
All forms of identification must be legible, unaltered, and legitimate. If the ID appears altered, forged, or not legitimate, the process will take longer in order for an Asurion Insurance Adjuster to review the Form and account history.
Any of the following United States Government issued IDs or a recognized United States educational institution ID is an acceptable form of identification.
- Valid Driver's license or Identification Card
- Passport issued by any Government.
- Visa (green card or alien card)
- Military ID
Don't change names on us! If the name on the Identification does not match the name of the person filing the claim and name on the wireless carrier account, then additional information may be required.
How to Return the Form?
Mail or Fax the Form and additional information requested to the following address:
Asurion Attn: Review Team (AT&T)
P.O. Box 413886
Kansas City, MO 64141-3886
Fax: 1-888-429-7719
After your Claim Affidavit form has been received and processed, a customer service representative will contact you within 24-48 hours to complete your claim.
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