1. How much is my deductible?
Since the deductible amount is based upon your insurance program and the claim reason, the cost cannot be calculated until the first portion of your claim is completed.

2. How can I pay my deductible?
Your deductible can be paid by credit card or electronic check. To pay cash upon delivery of your equipment, please contact us by phone to set-up this form of payment.

3.Can I complete my claim online?
Yes, you can complete your claim online if no verification is required. To file a claim online, first select your wireless carrier from the home page to begin.

4. How long does it take to receive replacement equipment?
Once your claim has been approved and as long as your equipment is in stock, you should receive your replacement equipment within 24 - 72 hours depending upon the insurance program and the location of the shipment.

5. How can I determine the manufacturer and model of my equipment?
The manufacturer and model can typically be found on the outside of the phone, on the battery or on the phone underneath the battery.

6. Who is PhoneClaim.com?
PhoneClaim.com is a representative of Asurion Insurance Services, Inc.

7. I filed my claim online but have not been contacted yet.
You will be contacted within one business day of filing your claim. You may contact us at any time for an update on the status of your claim. Please click here to determine the toll free number specific to your wireless provider.

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