Premium Handset Protection

Replacing Your Phone

File A Claim Resume A Claim Track A Claim Track A Return

Here's what to expect...
1. Enter your personal info.
2. Confirm your phone's make/model
3. Tell us what happened and where to ship your replacement phone.
4. Pay your deductible.
5. Receive your phone as quickly as the next business day


Why Premium Handset Protection® (PHP)?

Comprehensive Coverage

  • Coverage for loss, theft, damage (including water damage) and out of warranty malfunction
Fast and convenient replacement
  • Claims can be filled 24/7, online or by phone
  • Receive a replacement phone as soon as the next business day (in most cases)
Save Money Should the Unexpected Happen
  • Avoid high replacement costs if you experience an incident
  • For just 20 cents a day, you’re covered
Beyond Insurance
  • The Lookout Mobile Security® Premium app is included at no additional cost to help keep your device safe and secure*

* Capable device required; technical limitations may prevent certain features (e.g. Incorrect Passcode) from working on certain phones.

Protect your device and everything on it

Lookout Mobile Security® Premium helps keep your device safe and secure.

Lookout Mobile Security® Premium, included with PHP at no extra cost,    helps protect your device and data with these great features:

  • Security: Automatic protection against viruses, malware and spyware. Helps block harmful links and protect your privacy.
  • Theft Alerts: Get email alerts whenever Lookout notices suspicious activity that could mean your device has been stolen.
  • Find My Phone: Log into on any browser to remotely Locate, Lock and Wipe your device. Also, sound a loud alarm to help locate it if it’s nearby.
  • Data Backup: Securely backs up photos, contacts and call history. Easily download your data to transfer it to a new device.

How to download and register the app:

  • Search “Lookout Mobile Security” in the Google Play store
  • Select “Install” or “Open” when prompted
  • Enter your email address and password to register your account. Click “Start Protecting”

You will use these credentials to log into If you already have a Lookout account, please log in by selecting “Already have an account? Log in here.”

NOTE: You will not be protected by Lookout Mobile Security until you complete the registration process above.

Welcome to metroGUARD is the quick and easy way to get started with your MetroPCS claim process. For fast answers about your replacement phone, deductible and much more, call 1-866-862-3397.

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