Replacing Your Phone

File A Claim Resume A Claim Track A Claim Track A Return

Here's what to expect...
1. Enter your personal info.
2. Confirm your phone's make/model
3. Tell us what happened and where to ship your replacement phone.
4. Pay your deductible.
5. Receive your phone as quickly as the next business day

Protect Your Phone With MetroGUARD SM

Comprehensive coverage against loss, theft, damage (including water
damage) and out-of-warranty malfunction
Fast and convenient replacement
- Claims can be filed 24/7 online or by phone
- Next business day delivery of phone replacements (If claim completed
and approved by 10:00PM Eastern time) View shipping schedule
Save money should the unexpected happen
- No high replacement costs if you experience a loss
- You're covered for less than 20 cents a day
Beyond Insurance
- With a compatible phone, download the Metro Total Protection app to
sound an alarm, locate and lock your lost phone, and remotely erase
your contacts

MetroGUARD is only available on the day on which you activate service or upgrade to new equipment.

MetroGUARDSM now includes the Metro Total ProtectionSM mobile app

Mobile app features include:

Locate your phone on a map
Sound an alarm from a misplaced phone,
even if it's set to silent or vibrate.
Lock a missing phone to secure your privacy
Remotely erase contacts from a lost device
You can add MetroBACKUP at any time
for just $1/mo. Learn More

Download Metro Total Protection App