FAQ
Privacy policy of PhoneClaim

California Privacy Statement (For California Residents)

Effective date: July 1, 2004

We are providing this notice to explain how we treat nonpublic personal information collected using this website ("customer information").

We want you to know that we respect your privacy and make every effort to protect your customer information.

* We do not sell customer information.
* Information collected through our Web site http://www.phoneclaim.com is used solely for the purpose of processing your insurance claim(s).
* We do not share your information with persons, companies, or organizations outside of Asurion that would use that information to contact you about their products and services.
* We expect persons or organizations that provide services on our behalf to keep your information confidential. We also expect those persons or   organizations to use your information only to provide the services we have asked them to perform. We train our employees about the need to protect your information. We have established physical, electronic and procedural safeguards to protect this information.

What do we do with your information?

We do not sell your customer information to anyone. We do not share this information with companies or organizations outside of Asurion that would use it to contact you about their products and services. We may use your information to help you with your insurance needs. We may also contact you about products, features, and options in which you have expressed an interest. Without your consent, we may provide your information to persons or organizations in and out of Asurion. This would be done as permitted or required by law. We may do this to:

* Fulfill a transaction you have requested.
* Service your policy.
* Investigate or handle claims.
* Detect or prevent fraud.
* Participate in insurance support organizations. The information in a report prepared by an insurance organization may be retained by that organization and distributed to other persons.
* Comply with lawful requests from regulatory and law enforcement authorities.

These persons or organizations may include:

* Our affiliated companies.
* Insurance companies. This would be done so they could perform their role in an insurance transaction involving you.
* Independent claims adjusters.
* A business or businesses that conduct actuarial or research studies.
* People who request information pursuant to a subpoena or court order.
* Repair shops and recommended claims vendors.

What kind of customer information do we have, and where did we get it?

Much of the information that we have about you comes from you. When you perform certain transactions, you may give us information such as your name, address, driver’s license, social security number, e-mail address and telephone number. We keep information about the types of services you purchase or otherwise obtain from us and our affiliates. Examples of this include premiums, account balances, and payment history. We also collect information using our website(s), including information related to your activity while using our sites and information from online collecting devices known as "cookies" (see below).

What are cookies and how are they used? Do you log my activity on your site?

During the period you are logged in to our site, we may log your IP addresses (a number assigned to your computer when you use the Internet), browser and platform types, domain names, access times, referral data (the last site or URL you visited before logging into our site and the first site or URL you visit after leaving our site), and your activity while using or reviewing our site.

As part of our services, we also use cookies. Many commercial Internet sites use cookies. While a code in the cookie file enables the site to label you as a particular user, it does not identify you by name or address unless you have provided us with such information (over the Internet or otherwise) or set up preferences in your browser to do so automatically, in which case it may identify you by name, address or other personal information.

In general, cookies allow us to identify you as a particular user and thus provide you with a more customized service. We may also use cookies to track and measure customer or user requests, inquiries, preferences, interests, demographics, traffic patterns and Web site usage, and to determine audience size and repeated usage.

Revising or updating this Privacy Statement

Please be aware that we may periodically update or revise this Privacy Statement. If we change our online Privacy Statement, we will post a notice on our homepage at http://www.phoneclaim.com notifying users that the policy has been revised.

Website Privacy Policy (All Other States)

At Asurion, we are all working hard to keep your personal information safe, secure, and private. We provide this statement to demonstrate our firm commitment to protecting your privacy. Any information we collect on this site will be used to service your requests and to improve our website.

We want you to feel comfortable about visiting our website and giving us your personal information. We will not rent or sell your name or personal information to any third party.

We may share statistical or demographic information with our marketing partners, advertisers, or other third parties. This information is in the form of statistics or purchase demographics and is never connected with nor will it identify an individual person.

If you have subscribed to one of our newsletters, or entered one of our contests, we may occasionally update you regarding special opportunities via email. If you would rather not be contacted email us at This e-mail address is being protected from spambots, you need JavaScript enabled to view it

By using our website, you consent to the collection and use of this information by Asurion. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, you can contact:

Asurion
Marketing Services
648 Grassmere Park Dr.
Suite 300
Nashville, TN 37211

LEGAL NOTICE
© 2006 Asurion. All rights reserved.

This work is the property of Asurion. It may only be reproduced, disclosed or distributed for non-commercial use with written authorization from Asurion and provided proper trademark and copyright notice shown here is included on all copies. Any unauthorized reproduction, disclosure or distribution of copies by any person of any portion of this work may be a violation of the copyright laws of the United States of America and other countries.

With all the material contained in these Web pages, Asurion has attempted to offer the most timely and accurate information possible. However, inadvertent errors may occur. The information contained in these Web pages is provided "as is" without warranty of any kind. Asurion reserves the right to discontinue, or change at any time, product features without notice and without incurring obligations.

Links from this site lead to external resources (websites) which are maintained and hosted by third parties, over which Asurion has no control and is in no manner responsible.