Attention Samsung Galaxy Note 7 owners: If your Note 7 is currently in your possession you do not need to file a claim with us, instead please visit the nearest Sprint store in order to perform a device exchange. If you need to file a claim for a lost or stolen device please call us at 1-800-584-3666.

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Shipping Schedule

Complete your claim... Receive your device...

Monday - Thursday

Before 10:00pm CST

Next Day

Friday - Saturday

Before 7:30pm CST


(Saturday by request)