Attention Samsung Galaxy Note 7 owners: If your Note 7 is currently in your possession, you do not need to file a claim with us. Instead, please visit the nearest T-mobile store in order to perform a device exchange. If you need to file a claim for a lost or stolen device, please call us at 1-866-268-7221.

Look up your


Select your device's manufacturer and model.


Here's how to

Replace your device

If you would like to replace your device, click on the button below to begin filing a claim.

File Claim

If you have already started a claim, you may use one of the following buttons to resume or track your claim.

Resume ClaimTrack Claim