Telus phone replacement documentation

How Documentation Protects You

Securing Your Personal Information

Providing additional documentation helps prevent false service requests. Completing this documentation protects you and keeps your premium as low as possible.

Visit the Affidavit Workcenter

Track Status

Track a service request as it moves through the process.

Track Status
review Telus extended warranty terms and coverage information

Program Terms

View complete terms & conditions of coverage.

Download

Shipping Schedule

Complete your service request by... Receive your device by...

Monday - Thursday

Before 6:30 PM EST

Within 1-2 business days!

Friday

Before 6:30 PM EST

Monday

Saturday

Before 7:30 PM EST

Tuesday

Sunday

Tuesday