Your Service Request Documents

Please follow the three easy steps below to complete and submit your affidavit.

Easy as 1, 2, 3

  1. Print the form by clicking the "Get Affidavit" tab or click "Next".
  2. Complete all sections of the affidavit. Don't forget to sign and date the form!
  3. Return your documents to Asurion using the Fax or Mail option.

We apologize for any delay this causes in your service request process, but the security of your account is very important to us!

You can obtain your affidavit by entering your phone number, Service Request ID and clicking the Get Affidavit button.

Phone Number
Service Request ID

Don't know your Service Request ID? Click here to get an affidavit.

Complete Affidavit

What you will need to complete your affidavit.

  • Follow the instructions and complete all sections of the affidavit. Be sure to sign the affidavit!
  • Attach a copy of a valid ID.

    Acceptable Forms of IDNonacceptable Forms of ID
    1. Valid Driver's License (Canadian or International)1. Student IDs
    2. Canadian or Foreign Passport2. Work IDs
    3. Canadian Armed Forces ID Card3. Birth Certificates
    4. Government Issued Photo ID Card (Federal or Provincial)4. SIN Cards
    5. Federal Firearms ID Card
    6. Police Force ID (Municipal, Provincial or Federal)


    The name on the ID must match the name of the primary account holder. If the name does not match, then additional documentation may be required. Increasing the size and lightening the ID before submitting assists with the review of your documents, and helps prevent delays in service request processing.

    All forms of identification must be legible, unaltered and legitimate. The ID also cannot be expired. If the ID appears altered, forged, or not legitimate, we will not be able to process your service request.

  • Need more information?

How to submit your affidavit.

Please use one of the following options to submit your completed affidavit and valid ID.

Quick Option:

Fax to Asurion at 1-800-292-2167.

Slow Option:

Mail to the following address:
Attn: Review Team
P.O. Box 1106
Moncton NB E1C 8P6

Once we receive your documents, we will review them and contact you regarding next steps within 24 hours via email or automated voice message.