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REPAIR OR REPLACE

Start, manage or track your AT&T claim.

Ready to begin or continue your claim?

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ELIGIBILITY AND ESTIMATE

What’s my estimated deductible and screen repair eligibility?


Something like iPhone 8, or Samsung Galaxy

Please enter your device brand or model name


Please enter a numeric Zip code


Please select a program

Estimates are based on the chosen device and AT&T protection plan. How do I get my exact deductible cost?

Your Search Results

Selected Device

DEVICE

iPhone Apple 8 256GB

ZIP CODE

97062

PROGRAM

Unknown

OPTIONS AND COSTS FOR

AT&T Protect Advantage for 1 and AT&T Protect Advantage for 4

Phone

$225

Deductible estimate*

REPLACE

YOUR DEVICE1

FOR ALL DEVICE ISSUES

  • We'll deliver a replacement device as soon as next business day.
  • Free shipping.
  • 12 month warranty coverage for the entire device.
Tools

$29

Deductible

REPAIR

YOUR CRACKED SCREEN2

ON-SITE (WE COME TO YOU)

WE COME TO YOU

  • We’ll come to you—schedule a two hour appointment window.
  • A certified tech will repair your device.
  • Reschedule if something comes up.
Divider OR Divider"

IN-STORE (COME SEE US)

YOU COME SEE US

  • Choose a convenient location—no appointment necessary.
  • A certified tech will repair your device.
  • Repairs usually complete within two hours.
Battery

$0

Deductible

REPLACE

YOUR BATTERY3

FOR BATTERY ISSUES

  • A certified tech will replace your battery with a brand new one.
  • Have the battery replaced at a store (where available) or we'll come to you—your choice.
  • 60 day warranty coverage for the entire device.

IMPORTANT DETAILS

Cracked screen repair and battery replacement are based on location and availability of technician and parts when you file your claim. For battery replacement, the technician will check your battery health first and determine if it’s eligible for replacement.

Cracked screen repair is based on location and availability of technician and parts when you file your claim.

*

You may be eligible for a declining deductible discount if you were enrolled in the program and claim-free for at least 6 months prior to 10/22/19.

How do I get my exact deductible cost?

OPTIONS AND COSTS FOR

AT&T Mobile Insurance

Phone

$225

Deductible estimate*

REPLACE

YOUR DEVICE1

FOR ALL DEVICE ISSUES

  • We'll deliver a replacement device as soon as next business day.
  • Free shipping.
  • 12 month warranty coverage for the entire device.
Tools

$29

Deductible

REPAIR

YOUR CRACKED SCREEN2

ON-SITE (WE COME TO YOU)

WE COME TO YOU

  • We’ll come to you—schedule a two hour appointment window.
  • A certified tech will repair your device.
  • Reschedule if something comes up.
Divider OR Divider"

IN-STORE (COME SEE US)

YOU COME SEE US

  • Choose a convenient location—no appointment necessary.
  • A certified tech will repair your device.
  • Repairs usually complete within two hours.

IMPORTANT DETAILS

Cracked screen repair and battery replacement are based on location and availability of technician and parts when you file your claim. For battery replacement, the technician will check your battery health first and determine if it’s eligible for replacement.

Cracked screen repair is based on location and availability of technician and parts when you file your claim.

*

You may be eligible for a declining deductible discount if you were enrolled in the program and claim-free for at least 6 months prior to 10/22/19.

How do I get my exact deductible cost?
Phone

COMPREHENSIVE DEVICE COVERAGE

Coverage for when life happens.

With an AT&T device protection plan, you can be sure your device is covered for loss, theft, damage and out-of-warranty malfunction which means you can get back to doing what you love.

Is your phone screen cracked?

Cracked screens can be particularly frustrating, but your AT&T device protection plan has you covered.

Repair a cracked phone screen

Is your phone lost or stolen?

Being without your phone is stressful, but your AT&T device protection plan covers you against lost or stolen devices.

Replace a lost or stolen device

Need to upload claim documents?

Providing documentation helps prevent false claims being processed on your account. If we’ve requested documentation for your claim, you can upload it here.

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CLAIM STATUS

Track a claim as it moves through the process.

Start Tracking ‣
Device Protection

DEVICE PROTECTION & SUPPORT

Take advantage of AT&T ProTech support, the AT&T ProTech app, and more.

Enroll Now ‣
Computer

COVERAGE

View complete terms and conditions of coverage.

Download ‣
Delivery Box

REPLACEMENT DEVICE

Shipping schedule 1

Claim Completed

MONDAY - FRIDAY

Before 6pm ET

SATURDAY

Before 3pm ET

SATURDAY - SUNDAY

After 3pm ET Saturday

Delivery Day

Next day

Monday

Tuesday

Shipping fee

Included