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REPAIR OR REPLACE

Start, manage, or track your AT&T claim.

Ready to get started with your claim?

ELIGIBILITY AND ESTIMATE

What’s my estimated deductible and repair eligibility?


Something like iPhone 8, or Samsung Galaxy



Estimates are based on the chosen device and AT&T protection plan. How do I get my exact deductible cost?
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COMPREHENSIVE DEVICE COVERAGE

Coverage for when life happens.

With an AT&T device protection plan, you can be sure your device is covered for loss, theft, damage and out-of-warranty malfunction which means you can get back to doing what you love.

Is your phone lost or stolen?

Being without your phone is stressful, but your AT&T device protection plan covers you against lost or stolen devices.

Replace a lost or stolen device

Is your phone screen cracked?

Cracked screens can be particularly frustrating, but your AT&T device protection plan has you covered.

Repair a cracked phone screen

Need to upload claim documents?

Providing documentation helps prevent false claims being processed on your account. If we’ve requested documentation for your claim, you can upload it here.

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CLAIM STATUS

Track a claim as it moves through the process.

Start Tracking ‣
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DEVICE PROTECTION & SUPPORT

Take advantage of AT&T ProTech support, the AT&T ProTech app, and more.

Enroll Now ‣
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COVERAGE

View complete terms and conditions of coverage.

Download ‣
Shipping

REPLACEMENT DEVICE1

Shipping schedule

Claim Completed

Delivery Day

MONDAY - FRIDAY

Before 6pm ET

Next day

SATURDAY

Before 3pm ET

Monday

SATURDAY - SUNDAY

After 3pm ET Saturday

Tuesday

Shipping fee

Included

AT&T Protect Advantage customers may be eligible for same day delivery and setup for eligible devices.
Learn more about the program

Disclaimer

AT&T Mobile Insurance, and the insurance component of AT&T Protect Advantage for 1, AT&T Protect Advantage for Business for 1, AT&T Protect Advantage for 4, and AT&T Protect Advantage for Business for 4 is underwritten by Continental Casualty Company, a CNA company (CNA), and administered by Asurion Protection Services, LLC (in Iowa, Lic. #1001002300, in California, Asurion Protection Services Insurance Agency, LLC, CA Lic. #0D63161, in Puerto Rico, Asurion Protection Services of Puerto Rico, Inc.), a licensed agent of CNA.

1

Claims fulfilled with a replacement device and approved by 6 p.m. ET will be shipped and, in most cases, delivered the next day. Deliveries to Alaska, Hawaii, Puerto Rico and U.S. Virgin Islands cannot be shipped for next-day delivery. Claims may be fulfilled with new or AT&T Certified Restored equipment, which is previously opened, and/or used (which may be refurbished or remanufactured, and may contain original or non-original replacement parts) of the same model or other models of like kind and quality. See att.com/certifiedrestored for details on these devices. Colors, features and accessory compatibility are not guaranteed.