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REPAIR

Have a cracked AT&T phone screen?

With an AT&T device protection plan, you may be able to get your phone repaired the same day.

ELIGIBILITY AND ESTIMATE

What’s my estimated deductible and repair eligibility?


Something like iPhone 8, or Samsung Galaxy



Estimates are based on the chosen device and AT&T protection plan. How do I get my exact deductible cost?

Benefits of cracked screen repair:

1

It's fast

If eligible, you could have your AT&T phone fixed as soon as today*

2

No need to transfer data

Keep your phone and all the content on it.

3

It's convenient

Visit a repair location or have a technician come to you, whatever is more convenient.

4

You could save money

A screen repair deductible could be lower than a replacement.

Screen repair is included with enrollment in all AT&T device protection plans and is backed by a one-year warranty.**

*Eligible devices and availability are subject to change at any time. Newer device models may not be eligible for screen repair. Check to see if your device is eligible.

**Subject to device and location eligibility.

How does my device protection plan work?

We offer cracked screen repair in select areas for certain devices. Check if your device is eligible for cracked screen repair!

Start a claim
Phone
Shipping

REPLACEMENT DEVICE

Shipping schedule 1

Claim Completed

Delivery Day

MONDAY - FRIDAY

Before 6pm ET

Next day

SATURDAY

Before 3pm ET

Monday

SATURDAY - SUNDAY

After 3pm ET Saturday

Tuesday

Shipping fee

Included

AT&T Protect Advantage customers may be eligible for same day delivery and setup for eligible devices.
Learn more about the program

Disclaimer

AT&T Mobile Insurance, and the insurance component of AT&T Protect Advantage for 1, AT&T Protect Advantage for Business for 1, AT&T Protect Advantage for 4, and AT&T Protect Advantage for Business for 4 is underwritten by Continental Casualty Company, a CNA company (CNA), and administered by Asurion Protection Services, LLC (in Iowa, Lic. #1001002300, in California, Asurion Protection Services Insurance Agency, LLC, CA Lic. #0D63161, in Puerto Rico, Asurion Protection Services of Puerto Rico, Inc.), a licensed agent of CNA.

1

Claims fulfilled with a replacement device and approved by 6 p.m. ET will be shipped and, in most cases, delivered the next day. Deliveries to Alaska, Hawaii, Puerto Rico and U.S. Virgin Islands cannot be shipped for next-day delivery. Claims may be fulfilled with new or AT&T Certified Restored equipment, which is previously opened, and/or used (which may be refurbished or remanufactured, and may contain original or non-original replacement parts) of the same model or other models of like kind and quality. See att.com/certifiedrestored for details on these devices. Colors, features and accessory compatibility are not guaranteed.