ELIGIBILITY AND ESTIMATE
What’s my estimated deductible and repair eligibility?
Benefits of cracked screen repair:
1
It's fast
If eligible, you could have your AT&T phone fixed as soon as today*
2
No need to transfer data
Keep your phone and all the content on it.
3
It's convenient
Visit a repair location or have a technician come to you, whatever is more convenient.
4
You could save money
A screen repair deductible could be lower than a replacement.
Screen repair is included with enrollment in all AT&T device protection plans and is backed by a one-year warranty.**
REPLACEMENT DEVICE1
Shipping schedule
Claim Completed | Delivery Day | |
|---|---|---|
MONDAY - FRIDAY Before 6pm ET | Next day | |
SATURDAY Before 3pm ET | Monday | |
SATURDAY - SUNDAY After 3pm ET Saturday | Tuesday |
Shipping fee
Included
AT&T Protect Advantage customers may be eligible for same day delivery and setup for eligible devices.
Learn more about the program
Disclaimer
AT&T Mobile Insurance, and the insurance component of AT&T Protect Advantage for 1, AT&T Protect Advantage for Business for 1, AT&T Protect Advantage for 4, and AT&T Protect Advantage for Business for 4 is underwritten by Continental Casualty Company, a CNA company (CNA), and administered by Asurion Protection Services, LLC (in Iowa, Lic. #1001002300, in California, Asurion Protection Services Insurance Agency, LLC, CA Lic. #0D63161, in Puerto Rico, Asurion Protection Services of Puerto Rico, Inc.), a licensed agent of CNA.
Claims fulfilled with a replacement device and approved by 6 p.m. ET will be shipped and, in most cases, delivered the next day. Deliveries to Alaska, Hawaii, Puerto Rico and U.S. Virgin Islands cannot be shipped for next-day delivery. Claims may be fulfilled with new or AT&T Certified Restored equipment, which is previously opened, and/or used (which may be refurbished or remanufactured, and may contain original or non-original replacement parts) of the same model or other models of like kind and quality. See att.com/certifiedrestored for details on these devices. Colors, features and accessory compatibility are not guaranteed.
*Eligible devices and availability are subject to change at any time. Newer device models may not be eligible for screen repair. Check to see if your device is eligible.
**Subject to device and location eligibility.