PRTG: ATT Page Active

REPAIR

Have a cracked AT&T phone screen?

With an AT&T device protection plan, you may be able to get your phone repaired the same day.

Phone

ELIGIBILITY AND ESTIMATE

What’s my estimated deductible and screen repair eligibility?


Something like iPhone 8, or Samsung Galaxy

Please enter your device brand or model name


Please enter a numeric Zip code


Please select a program

Estimates are based on the chosen device and AT&T protection plan. How do I get my exact deductible cost?

Your Search Results

Selected Device

DEVICE

iPhone Apple 8 256GB

ZIP CODE

97062

PROGRAM

Unknown


OPTIONS AND COSTS FOR

AT&T Protect Advantage for 1 and AT&T Protect Advantage for 4

Phone

$225

Deductible estimate*

REPLACE

YOUR DEVICE1

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FOR ALL DEVICE ISSUES

  • We'll deliver a replacement device as soon as next business day.
  • Free shipping.
  • 12 month warranty coverage for the entire device.
Tools

$29

Deductible

REPAIR

YOUR CRACKED SCREEN2

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ON-SITE
|
IN-STORE

ON-SITE (WE COME TO YOU)

WE COME TO YOU

  • We’ll come to you—schedule a two hour appointment window.
  • A certified tech will repair your device.
  • Reschedule if something comes up.
Divider OR Divider"

IN-STORE (COME SEE US)

YOU COME SEE US

  • Choose a convenient location—no appointment necessary.
  • A certified tech will repair your device.
  • Repairs usually complete within two hours.
Battery

$0

Deductible

REPLACE

YOUR BATTERY3

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FOR BATTERY ISSUES

  • A certified tech will replace your battery with a brand new one.
  • Have the battery replaced at a store (where available) or we'll come to you—your choice.
  • 60 day warranty coverage for the entire device.

IMPORTANT DETAILS

Cracked screen repair and battery replacement are based on location and availability of technician and parts when you file your claim. For battery replacement, the technician will check your battery health first and determine if it’s eligible for replacement.

Cracked screen repair is based on location and availability of technician and parts when you file your claim.

*

You may be eligible for a declining deductible discount if you were enrolled in the program and claim-free for at least 6 months prior to 10/22/19.

How do I get my exact deductible cost?

OPTIONS AND COSTS FOR

AT&T Mobile Insurance

Phone

$225

Deductible estimate*

REPLACE

YOUR DEVICE1

Learn More ▼

See Less ▲

FOR ALL DEVICE ISSUES

  • We'll deliver a replacement device as soon as next business day.
  • Free shipping.
  • 12 month warranty coverage for the entire device.
Tools

$29

Deductible

REPAIR

YOUR CRACKED SCREEN2

Learn More ▼

See Less ▲

ON-SITE
|
IN-STORE

ON-SITE (WE COME TO YOU)

WE COME TO YOU

  • We’ll come to you—schedule a two hour appointment window.
  • A certified tech will repair your device.
  • Reschedule if something comes up.
Divider OR Divider"

IN-STORE (COME SEE US)

YOU COME SEE US

  • Choose a convenient location—no appointment necessary.
  • A certified tech will repair your device.
  • Repairs usually complete within two hours.

IMPORTANT DETAILS

Cracked screen repair and battery replacement are based on location and availability of technician and parts when you file your claim. For battery replacement, the technician will check your battery health first and determine if it’s eligible for replacement.

Cracked screen repair is based on location and availability of technician and parts when you file your claim.

*

You may be eligible for a declining deductible discount if you were enrolled in the program and claim-free for at least 6 months prior to 10/22/19.

How do I get my exact deductible cost?

Benefits of cracked screen repair:

1

It's fast

If eligible, you could have your AT&T phone fixed as soon as today.*

2

No need to transfer data

Keep your phone and all the content on it.

3

It's convenient

Visit a repair location or have a technician come to you, whatever is more convenient.

4

You could save money

A screen repair deductible could be lower than a replacement.

Screen repair is included with enrollment in all AT&T device protection plans and is backed by a one-year warranty.**

*Eligible devices and availability are subject to change at any time. Newer device models may not be eligible for screen repair. Check to see if your device is eligible.

**Subject to device and location eligibility.

How does my device protection plan work?

We offer cracked screen repair in select areas for certain devices. Check if your device is eligible for cracked screen repair!5

Start a claim
Phone
Delivery Box

REPLACEMENT DEVICE

Shipping schedule 1

Claim Completed

MONDAY - FRIDAY

Before 6pm ET

SATURDAY

Before 3pm ET

SATURDAY - SUNDAY

After 3pm ET Saturday

Delivery Day

Next day

Monday

Tuesday

Shipping fee

Included

Looking to track a shipment?

DISCLAIMER

AT&T Mobile Insurance, and the insurance component of AT&T Protect Advantage for 1, AT&T Protect Advantage for Business for 1, AT&T Protect Advantage for 4, and AT&T Protect Advantage for Business for 4 is underwritten by Continental Casualty Company, a CNA company (CNA), and administered by Asurion Protection Services, LLC (in Iowa, Lic. #1001002300, in California, Asurion Protection Services Insurance Agency, LLC, CA Lic. #0D63161, in Puerto Rico, Asurion Protection Services of Puerto Rico, Inc.), a licensed agent of CNA.

1

Claims fulfilled with a replacement device and approved by 6 p.m. ET will be shipped and, in most cases, delivered the next day. Deliveries to Alaska, Hawaii, Puerto Rico and U.S. Virgin Islands cannot be shipped for next-day delivery. Claims may be fulfilled with new or AT&T Certified Restored equipment, which is previously opened, and/or used (which may be refurbished or remanufactured, and may contain original or non-original replacement parts) of the same model or other models of like kind and quality. See att.com/certifiedrestored for details on these devices. Colors, features and accessory compatibility are not guaranteed.

2

$29 deductible applies. Limited to eligible devices in select areas. Newly launched devices models may not be eligible for repair. Visit phoneclaim.com/att or call 888-562-8662 to check current eligibility. Same day repair option depends upon claim approval time and technician availability. Repairs are performed by an Asurion-certified technician and come with a 12-month warranty. Repairs may use new or refurbished parts; may contain original or non-original manufacturer parts; and may void the manufacturer warranty. Some colors of eligible devices are not covered. Eligible devices and available areas are both subject to change any time.

3

If an eligible wireless device powers on and the battery fails to maintain an adequate charge after diagnostic testing, we will repair the eligible wireless device by replacing the battery during the extended warranty period, for as long as you are enrolled in the program. ted to eligible devices in select areas. Newly launched devices models may not be eligible for repair. Visit phoneclaim.com/att or call 888-562-8662 to check current eligibility. Same day repair option depends upon claim approval time and technician availability. Repairs are performed by an Asurion-certified technician and come with a 12-month warranty. Repairs may use new or refurbished parts; may contain original or non-original manufacturer parts; and may void the manufacturer warranty. Some colors of eligible devices are not covered. Eligible devices and available areas are both subject to change any time.

2

$49 deductible applies. Limited to eligible devices in select areas. Newly launched devices models may not be eligible for repair. Visit phoneclaim.com/att or call 888-562-8662 to check current eligibility. Same day repair option depends upon claim approval time and technician availability. Repairs are performed by an Asurion-certified technician and come with a 12-month warranty. Repairs may use new or refurbished parts; may contain original or non-original manufacturer parts; and may void the manufacturer warranty. Some colors of eligible devices are not covered. Eligible devices and available areas are both subject to change any time.

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