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att claim documentation center

Documentation Protects You

Securing Your Personal Information

Providing additional documentation helps prevent false claims. Completing this documentation protects you and keeps your premium as low as possible.

Visit Affidavit Workcenter

Documentation Process

print att phone claim documents


Enter your phone number to get and print your affidavit.

complete att phone claim documentation


Complete all sections of the affidavit.

return att phone claim documents


Return your documents to Asurion using the Upload, Fax or Mail option.

File a claim for your AT&T device.

 Already have a claim started? Resume Claim

Identification Guide

Acceptable IDAcceptable ID

Acceptable ID
Acceptable ID

  • Valid Driver's License
  • US or Foreign Passport
  • Military ID (Active or Retired)
  • State or Federally Issued ID Card
  • Matricula Consular ID

Not Acceptable IDUnacceptable ID

Not Acceptable ID
Unacceptable ID

  • Student IDs
  • Work IDs
  • Birth Certificates
  • Social Security Cards

Accepted file formats include GIF, JPG, PNG, TIF or PDF file(s).
(You can upload them as 1 file or as 2 separate files). Maximum size limit per file is 10MB.

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Claim Status

Track a claim as it moves through the process.

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Shipping att phone replacement shipping schedule Schedule

att phone replacement shipping schedule

Shipping Schedule

Claim Completed Delivery Day*

Monday - Friday

Before 6pm ET

Next Day


Before 3pm ET


Saturday - Sunday

After 3pm ET Sat.