If your device is lost or stolen:
Try to locate it
Try to find your device—call or text it from another phone or use a GPS locating service, like Device Manager or Find My iPhone.
Suspend your service
If you can’t find your device, lock it down remotely and temporarily suspend your service to prevent unauthorized use. Visit www.att.com/suspend or call AT&T at 800-331-0500.
Replace your device
If you’re enrolled in an AT&T device protection plan, start a claim.
How does my device protection plan work?
Being without your device is stressful, but your AT&T device protection plan covers you against lost or stolen devices.
After you file a claim for your lost or stolen device and it’s approved, we’ll send you a replacement as soon as the next day.1 No need to stress—it’s all part of your plan!5Start a claim
MONDAY - FRIDAY
Before 6pm ET
Before 3pm ET
SATURDAY - SUNDAY
After 3pm ET Saturday