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REPLACE

Replace a lost or stolen AT&T device.

If your device is lost or stolen:

1

Try to locate it

Try to find your device—call or text it from another phone or use a GPS locating service, like Device Manager or Find My iPhone.

2

Suspend your service

If you can’t find your device, lock it down remotely and temporarily suspend your service to prevent unauthorized use. Visit www.att.com/suspend or call AT&T at 800-331-0500.

3

Replace your device

If you’re enrolled in an AT&T device protection plan, start a claim.

How does my device protection plan work?

Being without your device is stressful, but your AT&T device protection plan covers you against lost or stolen devices.

After you file a claim for your lost or stolen device and it’s approved, we’ll send you a replacement as soon as the next day.1 No need to stress—it’s all part of your plan!5

Start a claim
Phone
Delivery Box

REPLACEMENT DEVICE

Shipping schedule 1

Claim Completed

MONDAY - FRIDAY

Before 6pm ET

SATURDAY

Before 3pm ET

SATURDAY - SUNDAY

After 3pm ET Saturday

Delivery Day

Next day

Monday

Tuesday

Shipping fee

Included

Looking to track a shipment?

DISCLAIMER

AT&T Mobile Insurance, and the insurance component of AT&T Protect Advantage for 1, AT&T Protect Advantage for Business for 1, AT&T Protect Advantage for 4, and AT&T Protect Advantage for Business for 4 is underwritten by Continental Casualty Company, a CNA company (CNA), and administered by Asurion Protection Services, LLC (in Iowa, Lic. #1001002300, in California, Asurion Protection Services Insurance Agency, LLC, CA Lic. #0D63161, in Puerto Rico, Asurion Protection Services of Puerto Rico, Inc.), a licensed agent of CNA.

1

Claims fulfilled with a replacement device and approved by 6 p.m. ET will be shipped and, in most cases, delivered the next day. Deliveries to Alaska, Hawaii, Puerto Rico and U.S. Virgin Islands cannot be shipped for next-day delivery. Claims may be fulfilled with new or AT&T Certified Restored equipment, which is previously opened, and/or used (which may be refurbished or remanufactured, and may contain original or non-original replacement parts) of the same model or other models of like kind and quality. See att.com/certifiedrestored for details on these devices. Colors, features and accessory compatibility are not guaranteed.

2

$29 deductible applies. Limited to eligible devices in select areas. Newly launched devices models may not be eligible for repair. Visit phoneclaim.com/att or call 888-562-8662 to check current eligibility. Same day repair option depends upon claim approval time and technician availability. Repairs are performed by an Asurion-certified technician and come with a 12-month warranty. Repairs may use new or refurbished parts; may contain original or non-original manufacturer parts; and may void the manufacturer warranty. Some colors of eligible devices are not covered. Eligible devices and available areas are both subject to change any time.

3

If an eligible wireless device powers on and the battery fails to maintain an adequate charge after diagnostic testing, we will repair the eligible wireless device by replacing the battery during the extended warranty period, for as long as you are enrolled in the program. ted to eligible devices in select areas. Newly launched devices models may not be eligible for repair. Visit phoneclaim.com/att or call 888-562-8662 to check current eligibility. Same day repair option depends upon claim approval time and technician availability. Repairs are performed by an Asurion-certified technician and come with a 12-month warranty. Repairs may use new or refurbished parts; may contain original or non-original manufacturer parts; and may void the manufacturer warranty. Some colors of eligible devices are not covered. Eligible devices and available areas are both subject to change any time.

2

$49 deductible applies. Limited to eligible devices in select areas. Newly launched devices models may not be eligible for repair. Visit phoneclaim.com/att or call 888-562-8662 to check current eligibility. Same day repair option depends upon claim approval time and technician availability. Repairs are performed by an Asurion-certified technician and come with a 12-month warranty. Repairs may use new or refurbished parts; may contain original or non-original manufacturer parts; and may void the manufacturer warranty. Some colors of eligible devices are not covered. Eligible devices and available areas are both subject to change any time.

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