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REPLACE

Replace a lost or stolen AT&T device.

If your device is lost or stolen

1

Try to locate it

Try to find your device—call or text it from another phone or use a GPS locating service, like Device Manager or Find My iPhone.

2

Suspend your service

If you can’t find your device, lock it down remotely and temporarily suspend your service to prevent unauthorized use. Visit www.att.com/suspend or call AT&T at 800-331-0500.

3

Replace your device

If you’re enrolled in an AT&T device protection plan, start a claim.

How does my device protection plan work?

Being without your device is stressful, but your AT&T device protection plan covers you against lost or stolen devices.

After you file a claim for your lost or stolen device and it's approved, we'll send you a replacement as soon as the next day.1 No need to stress—it's all part of your plan!

AT&T Protect Advantage customers may be eligible for same day delivery and setup for eligible devices.
Learn more about the program

Phone
Shipping

REPLACEMENT DEVICE1

Shipping schedule

Claim Completed

Delivery Day

MONDAY - FRIDAY

Before 6pm ET

Next day

SATURDAY

Before 3pm ET

Monday

SATURDAY - SUNDAY

After 3pm ET Saturday

Tuesday

Shipping fee

Included

AT&T Protect Advantage customers may be eligible for same day delivery and setup for eligible devices.
Learn more about the program

Disclaimer

AT&T Mobile Insurance, and the insurance component of AT&T Protect Advantage for 1, AT&T Protect Advantage for Business for 1, AT&T Protect Advantage for 4, and AT&T Protect Advantage for Business for 4 is underwritten by Continental Casualty Company, a CNA company (CNA), and administered by Asurion Protection Services, LLC (in Iowa, Lic. #1001002300, in California, Asurion Protection Services Insurance Agency, LLC, CA Lic. #0D63161, in Puerto Rico, Asurion Protection Services of Puerto Rico, Inc.), a licensed agent of CNA.

1

Claims fulfilled with a replacement device and approved by 6 p.m. ET will be shipped and, in most cases, delivered the next day. Deliveries to Alaska, Hawaii, Puerto Rico and U.S. Virgin Islands cannot be shipped for next-day delivery. Claims may be fulfilled with new or AT&T Certified Restored equipment, which is previously opened, and/or used (which may be refurbished or remanufactured, and may contain original or non-original replacement parts) of the same model or other models of like kind and quality. See att.com/certifiedrestored for details on these devices. Colors, features and accessory compatibility are not guaranteed.