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Replace a Lost or
Stolen AT&T device

Start a Claim

 Already have a claim started?
Continue Claim

If your device is lost or stolen:

Step One

Attempt to Locate

Attempt to locate your device.

Step Two

Suspend Your Service

If you can't find your device, temporarily suspend your service to prevent unauthorized use.

Step Three

Replace Your Device

If you're enrolled in the AT&T Device Protection Plan, file a claim online

How does my Device Protection Plan work?

Being without your device is stressful, but your AT&T Device Protection Plan covers you against lost or stolen devices.

After you file a claim for your lost or stolen device and it is approved, we’ll send you a replacement as soon as the next day. No need to stress, it’s all part of your plan!

Shipping att phone replacement shipping schedule Schedule

att phone replacement shipping schedule

Shipping Schedule

Claim Completed Delivery Day*

Monday - Friday

Before 6pm ET

Next Day


Before 3pm ET


Saturday - Sunday

After 3pm ET Sat.