If your device is lost or stolen:
1
Try to locate it
Try to find your device—call or text it from another phone or use a GPS locating service, like Device Manager or Find My iPhone.
2
Suspend your service
If you can’t find your device, lock it down remotely and temporarily suspend your service to prevent unauthorized use. Visit www.att.com/suspend or call AT&T at 800-331-0500.
How does my device protection plan work?
Being without your device is stressful, but your AT&T device protection plan covers you against lost or stolen devices.
After you file a claim for your lost or stolen device and it’s approved, we’ll send you a replacement as soon as the next day.1 No need to stress—it’s all part of your plan!5
Start a claimREPLACEMENT DEVICE
Claim Completed
MONDAY - FRIDAY
Before 6pm ET
SATURDAY
Before 3pm ET
SATURDAY - SUNDAY
After 3pm ET Saturday
Delivery Day
Next day
Monday
Tuesday
Shipping fee
Included