If your device is lost or stolen
1
Try to locate it
Try to find your device—call or text it from another phone or use a GPS locating service, like Device Manager or Find My iPhone.
2
Suspend your service
If you can’t find your device, lock it down remotely and temporarily suspend your service to prevent unauthorized use. Visit www.att.com/suspend or call AT&T at 800-331-0500.
How does my device protection plan work?
Being without your device is stressful, but your AT&T device protection plan covers you against lost or stolen devices.
After you file a claim for your lost or stolen device and it's approved, we'll send you a replacement as soon as the next day.1 No need to stress—it's all part of your plan!
AT&T Protect Advantage customers may be eligible for same day delivery and setup for eligible devices.
Learn more about the program
REPLACEMENT DEVICE1
Shipping schedule
Claim Completed | Delivery Day | |
|---|---|---|
MONDAY - FRIDAY Before 6pm ET | Next day | |
SATURDAY Before 3pm ET | Monday | |
SATURDAY - SUNDAY After 3pm ET Saturday | Tuesday |
Shipping fee
Included
AT&T Protect Advantage customers may be eligible for same day delivery and setup for eligible devices.
Learn more about the program
Disclaimer
AT&T Mobile Insurance, and the insurance component of AT&T Protect Advantage for 1, AT&T Protect Advantage for Business for 1, AT&T Protect Advantage for 4, and AT&T Protect Advantage for Business for 4 is underwritten by Continental Casualty Company, a CNA company (CNA), and administered by Asurion Protection Services, LLC (in Iowa, Lic. #1001002300, in California, Asurion Protection Services Insurance Agency, LLC, CA Lic. #0D63161, in Puerto Rico, Asurion Protection Services of Puerto Rico, Inc.), a licensed agent of CNA.
Claims fulfilled with a replacement device and approved by 6 p.m. ET will be shipped and, in most cases, delivered the next day. Deliveries to Alaska, Hawaii, Puerto Rico and U.S. Virgin Islands cannot be shipped for next-day delivery. Claims may be fulfilled with new or AT&T Certified Restored equipment, which is previously opened, and/or used (which may be refurbished or remanufactured, and may contain original or non-original replacement parts) of the same model or other models of like kind and quality. See att.com/certifiedrestored for details on these devices. Colors, features and accessory compatibility are not guaranteed.