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Phone

REPLACE

Replace a lost or stolen AT&T device.

If your device is lost or stolen:

1

Try to locate it

Try to find your device—call or text it from another phone or use a GPS locating service, like Device Manager or Find My iPhone.

2

Suspend your service

If you can’t find your device, lock it down remotely and temporarily suspend your service to prevent unauthorized use. Visit www.att.com/suspend or call AT&T at 800-331-0500.

3

Replace your device

If you’re enrolled in an AT&T device protection plan, start a claim.

How does my device protection plan work?

Being without your device is stressful, but your AT&T device protection plan covers you against lost or stolen devices.

After you file a claim for your lost or stolen device and it’s approved, we’ll send you a replacement as soon as the next day.1 No need to stress—it’s all part of your plan!5

Start a claim
Phone
Delivery Box

REPLACEMENT DEVICE

Shipping schedule 1

Claim Completed

MONDAY - FRIDAY

Before 6pm ET

SATURDAY

Before 3pm ET

SATURDAY - SUNDAY

After 3pm ET Saturday

Delivery Day

Next day

Monday

Tuesday

Shipping fee

Included