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REPLACE

Replace a lost or stolen AT&T device.

If your device is lost or stolen

1

Try to locate it

Try to find your device—call or text it from another phone or use a GPS locating service, like Device Manager or Find My iPhone.

2

Suspend your service

If you can’t find your device, lock it down remotely and temporarily suspend your service to prevent unauthorized use. Visit www.att.com/suspend or call AT&T at 800-331-0500.

3

Replace your device

If you’re enrolled in an AT&T device protection plan, start a claim.

How does my device protection plan work?

Being without your device is stressful, but your AT&T device protection plan covers you against lost or stolen devices.

After you file a claim for your lost or stolen device and it's approved, we'll send you a replacement as soon as the next day.1 No need to stress—it's all part of your plan!

Start a claim

AT&T Protect Advantage customers may be eligible for same day delivery and setup for eligible devices.
Learn more about the program

Phone
Shipping

REPLACEMENT DEVICE

Shipping schedule 1

Claim Completed

Delivery Day

MONDAY - FRIDAY

Before 6pm ET

Next day

SATURDAY

Before 3pm ET

Monday

SATURDAY - SUNDAY

After 3pm ET Saturday

Tuesday

Shipping fee

Included

AT&T Protect Advantage customers may be eligible for same day delivery and setup for eligible devices.
Learn more about the program

Disclaimer

AT&T Mobile Insurance, and the insurance component of AT&T Protect Advantage for 1, AT&T Protect Advantage for Business for 1, AT&T Protect Advantage for 4, and AT&T Protect Advantage for Business for 4 is underwritten by Continental Casualty Company, a CNA company (CNA), and administered by Asurion Protection Services, LLC (in Iowa, Lic. #1001002300, in California, Asurion Protection Services Insurance Agency, LLC, CA Lic. #0D63161, in Puerto Rico, Asurion Protection Services of Puerto Rico, Inc.), a licensed agent of CNA.

1

Claims fulfilled with a replacement device and approved by 6 p.m. ET will be shipped and, in most cases, delivered the next day. Deliveries to Alaska, Hawaii, Puerto Rico and U.S. Virgin Islands cannot be shipped for next-day delivery. Claims may be fulfilled with new or AT&T Certified Restored equipment, which is previously opened, and/or used (which may be refurbished or remanufactured, and may contain original or non-original replacement parts) of the same model or other models of like kind and quality. See att.com/certifiedrestored for details on these devices. Colors, features and accessory compatibility are not guaranteed.