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Bell Mobility Smart/Phone Care
Frequently Asked Questions
With a Bell Mobility Smart/Phone Care (SPC) plan, you can be sure your device is covered — whether you drop it, lose it, or it simply stops working. Here are some frequently asked questions about the SPC plan, what’s covered, and how to use it.
Smart/Phone Care Plan Details
What is a Bell SPC service plan?
Smart/Phone Care plans from Bell are month-to-month plans that you can cancel at any time without termination fees.
Smart/Phone Care gives you additional coverage and peace of mind, knowing that you don’t have to pay the full replacement value of your device. Coverage includes lost, stolen, accidental damage incidents and malfunction (after one-year manufacturer warranty expires).
Most phones, smartphones, smartwatches, tablets and Turbo Sticks are eligible for Smart/Phone Care. You must enroll in Smart/Phone Care in store, either when you activate your device or within 30 days of your activation date. If you purchased your new device online within the last 30 days and wish to enroll in the program, please visit your nearest Bell Store.
What is the Smart/Phone Care monthly fee on Bell Mobility?
There are three levels of Smart/Phone Care protection.
Smart/Phone Care Good protects your device with warranty coverage for manufacturer’s defects beyond the first 12 months and the monthly fee is $6 for basic devices and smartphones.
Smart/Phone Care Better offers greater protection to cover loss, theft, water damage, power surges, accidental damage and normal wear and tear. The monthly fee is $9 for basic devices, select smartphones and select tablets, and $12 for premium smartphones and premium tablets.
Smart/Phone Care Best includes everything in the Better plan, plus access to personalized tech support for everything connected to your device through Bluetooth or Wi-Fi all on the My Tech Expert app and content back up through the My Content app. The monthly fee is $12 for select Android smartphones and select Android tablets, and $15 for iPhone, premium Android smartphones, iPad and premium Android tablets.
With all levels of protection, if you request and qualify for a replacement device, we will charge a replacement fee of between $50 - $399 plus tax, depending on your enrolled device. This is in addition to your monthly fee.
Smart/Phone Care Coverage
Does Bell warranty cover a lost phone or a cracked screen?
No. When you buy a new mobile device, it comes with a limited 12-month warranty for manufacturer’s defects and malfunctions.
For all defects covered by the limited warranty, the manufacturer will repair the device (or at their discretion, exchange for a refurbished unit).
The manufacturer’s limited warranty does not cover defects or damage caused by:
- Improper storage
- Damage from liquids
- Unauthorized modification
- Improper installation
- Abnormal operating conditions
- Events outside of human control, such as natural disasters, for which no one can be held responsible
What does Smart/Phone Care cover?
Smart/Phone Care gives you additional coverage and peace of mind, knowing that you don’t have to pay the full replacement value of your device.
The Smart/Phone Care plan covers your device for:
- Defects in parts and workmanship beyond the manufacturer’s standard warranty period
- Accidental damage (including a cracked screen and liquid damage)
- Power surge
- Loss or theft
- Normal wear and tear
Smart/Phone Care covers one device and allows for up to two replacements. It does not cover SIM cards or accessories such as batteries, chargers and smartwatch bands.
Using Your Smart/Phone Care Plan
How do I start a service request for a lost Bell Mobility phone?
If your phone or SIM card is lost or stolen, you should report it immediately to Bell Mobility customer service to avoid fraudulent charges.
For a lost or stolen phone under the Smart/Phone Care plan, start a service request online or call Asurion within 30 days of an incident at 1-866-213-2143 from 7am to midnight ET, seven days a week (closed on statutory holidays).
If your service request is approved, we'll charge a service replacement fee on your Bell Mobility invoice.
How do I start a service request for a damaged or malfunctioning Bell Mobility phone?
Start your service request online or call Asurion within 30 days of an incident at 1-866-213-2143 from 7am to midnight ET, seven days a week (closed on statutory holidays).
Once your service request is approved, we’ll ship a replacement device directly to you, typically within 1 or 2 business days. When you receive your replacement device, ship your damaged or malfunctioning device to Asurion using the instructions and packing materials included. We won’t return the damaged or malfunctioning device to you.
Our goal is to give you the same make and model that you purchased. We may fulfill your service request with like-new equipment of the same or comparable model, but we can’t guarantee the colour or feature and accessory compatibility.
What’s my Bell Mobility Smart/Phone Care replacement fee?
We charge a non-refundable replacement fee for each approved replacement.
Replacement fee amounts are based on device eligibility and device cost and are lower than the full retail value of the protected device.
A replacement fee will apply:
- $50 plus tax for a mobile phone or turbo stick
- Up to $150 plus tax for a smartphone, smartwatch or tablet
- Up to $399 plus tax for a premium select smartphone or premium tablet
Visit Bell Support to find out if your device is eligible for Smart/Phone Care. Plus, find its replacement fee should you require a replacement.