Hero Image

REPAIR OR REPLACE

Start, manage, or track your Cricket claim.

Ready to begin or continue your claim?

ELIGIBILITY AND ESTIMATE

What’s my deductible or claim service fee and screen repair eligibility?


Something like iPhone 8, or Samsung Galaxy



Phone

COMPREHENSIVE DEVICE COVERAGE

Coverage for when life happens.

With a Cricket device protection plan, you can be sure your device is covered for loss, theft, damage and out-of-warranty malfunction. Which means you can get back to doing what you love.

Is your phone lost or stolen?

Being without your phone is stressful, but select Cricket device protection plans cover you against lost or stolen devices.

Replace a lost or stolen device

Is your phone screen cracked?1

Cracked screens can be particularly frustrating, but Cricket device protection plans have you covered.

Repair a cracked phone screen

Need to upload claim documents?

Providing documentation helps verify your account. If we’ve requested documentation for your claim, you can upload it here.

Card

CLAIM STATUS

Track a claim as it moves through the process.

Start Tracking ▸
Card

COVERAGE

View complete terms and conditions of coverage.

Download ▸
Shipping

REPLACEMENT DEVICE2

Shipping schedule

Claim Completed

Delivery Day

MONDAY - FRIDAY

Before 7pm ET

Next day

SATURDAY

Before 12pm ET

Monday

SUNDAY

Tuesday

Shipping fee

Included

Disclaimer

Cricket Protect includes Cricket Protect Insurance and Cricket Protect Service Warranty.  Cricket Protect Plus includes Cricket Protect Plus Insurance and Cricket Protect Plus Service Warranty.  Cricket Protect Insurance and Cricket Protect Plus Insurance, the insurance components of Cricket Protect and Cricket Protect Plus, is insurance coverage underwritten by Continental Casualty Company, a CNA Company (CNA), Chicago, IL, and administered by Asurion Protection Services, LLC (In Iowa, Lic. #1001002300. In California, Asurion Protection Services Insurance Agency, LLC, CA Lic. #OD63161, in Puerto Rico, Asurion Protection Services of Puerto Rico, Inc.), a licensed agent of CNA.  The Cricket Protect and Cricket Protect Plus Service Warranties are a service of Asurion Warranty Protection Services, LLC or one of its affiliates. Terms and conditions are subject to change. Coverage terms may vary by state. Not all devices are eligible. All applicable taxes and surcharges extra. For complete terms and conditions including premiums, deductibles, and service fees please visit phoneclaim.com/cricket. © 2020 Cricket Wireless LLC. All rights reserved.

1

Cricket Protect: $29 deductible applies. Each screen repair will be accounted for in your claim limit. Limited to eligible devices in select areas. Newly launched device models may not be eligible for repair. Visit phoneclaim.com/cricket or call 855-309-8342 to check current eligibility. Same-day repair option depends upon claim approval time and technician availability. Repairs are performed by an Asurion-certified technician and come with a 12-month warranty. Repairs may use new or refurbished parts; may contain original or non-original manufacturer parts; and may void the manufacturer warranty. Some colors of eligible devices are not covered. Eligible devices and available areas are both subject to change at any time. Cricket Protect Plus:$29 deductible applies. Limited to eligible devices in select areas. Newly launched device models may not be eligible for repair. Visit phoneclaim.com/cricket or call 855-309-8342 to check current eligibility. Same-day repair option depends upon claim approval time and technician availability. Repairs are performed by an Asurion-certified technician and come with a 12-month warranty. Repairs may use new or refurbished parts; may contain original or non-original manufacturer parts; and may void the manufacturer warranty. Some colors of eligible devices are not covered. Eligible devices and available areas are both subject to change at any time.

2

Replacement devices may be new or refurbished of the same or a like kind and quality model. Phone color, brand, model, and features may be different. Compatability of accessories is not guaranteed. Claims fulfilled with a replacement device and approved by 7 p.m. ET will be shipped and, in most cases, delivered the next day. Deliveries to Alaska, Hawaii, Puerto Rico, and the U.S. Virgin Islands cannot be shipped for next day delivery.