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REPAIR

Have a cracked phone screen?

With a Cricket device protection plan, you may be able to get your phone repaired the same day.1

ELIGIBILITY AND ESTIMATE

What’s my deductible or claim service fee and screen repair eligibility?


Something like iPhone 8, or Samsung Galaxy



Benefits of cracked screen repair:

1

It's fast

If eligible, you could have your Cricket phone fixed as soon as today*

2

No need to transfer data

Keep your phone and all the content on it.

3

It's convenient

Visit a repair location or have a technician come to you, whatever is more convenient.

4

You could save money

A screen repair deductible could be lower than the cost of replacement.

Screen repair is included with enrollment in select Cricket device protection plans and is backed by a limited one-year warranty.**

How does my device protection plan work?

We offer cracked screen repair in select areas for certain devices. Check if your device is eligible for cracked screen repair!

Phone
Shipping

REPLACEMENT DEVICE2

Shipping schedule

Claim Completed

Delivery Day

MONDAY - FRIDAY

Before 7pm ET

Next day

SATURDAY

Before 12pm ET

Monday

SUNDAY

Tuesday

Shipping fee

Included

Disclaimer

Cricket Protect includes Cricket Protect Insurance and Cricket Protect Service Warranty.  Cricket Protect Plus includes Cricket Protect Plus Insurance and Cricket Protect Plus Service Warranty.  Cricket Protect Insurance and Cricket Protect Plus Insurance, the insurance components of Cricket Protect and Cricket Protect Plus, is insurance coverage underwritten by Continental Casualty Company, a CNA Company (CNA), Chicago, IL, and administered by Asurion Protection Services, LLC (In Iowa, Lic. #1001002300. In California, Asurion Protection Services Insurance Agency, LLC, CA Lic. #OD63161, in Puerto Rico, Asurion Protection Services of Puerto Rico, Inc.), a licensed agent of CNA.  The Cricket Protect and Cricket Protect Plus Service Warranties are a service of Asurion Warranty Protection Services, LLC or one of its affiliates. Terms and conditions are subject to change. Coverage terms may vary by state. Not all devices are eligible. All applicable taxes and surcharges extra. For complete terms and conditions including premiums, deductibles, and service fees please visit phoneclaim.com/cricket. © 2020 Cricket Wireless LLC. All rights reserved.

1

Cricket Protect: $29 deductible applies. Each screen repair will be accounted for in your claim limit. Limited to eligible devices in select areas. Newly launched device models may not be eligible for repair. Visit phoneclaim.com/cricket or call 855-309-8342 to check current eligibility. Same-day repair option depends upon claim approval time and technician availability. Repairs are performed by an Asurion-certified technician and come with a 12-month warranty. Repairs may use new or refurbished parts; may contain original or non-original manufacturer parts; and may void the manufacturer warranty. Some colors of eligible devices are not covered. Eligible devices and available areas are both subject to change at any time. Cricket Protect Plus:$29 deductible applies. Limited to eligible devices in select areas. Newly launched device models may not be eligible for repair. Visit phoneclaim.com/cricket or call 855-309-8342 to check current eligibility. Same-day repair option depends upon claim approval time and technician availability. Repairs are performed by an Asurion-certified technician and come with a 12-month warranty. Repairs may use new or refurbished parts; may contain original or non-original manufacturer parts; and may void the manufacturer warranty. Some colors of eligible devices are not covered. Eligible devices and available areas are both subject to change at any time.

2

Replacement devices may be new or refurbished of the same or a like kind and quality model. Phone color, brand, model, and features may be different. Compatability of accessories is not guaranteed. Claims fulfilled with a replacement device and approved by 7 p.m. ET will be shipped and, in most cases, delivered the next day. Deliveries to Alaska, Hawaii, Puerto Rico, and the U.S. Virgin Islands cannot be shipped for next day delivery.

*Eligible devices and availability are subject to change at any time. Newer device models may not be eligible for screen repair. Check to see if your device is eligible.

**Subject to device and location eligibility.