We Need Some More Information

By submitting documentation, you'll help us protect the security of your claim.

Submit Documentation

Documentation Process


Enter your phone number to download and print your affidavit.

Fill Out

Follow instructions on the first page of the affidavit.


Upload, fax, or mail a copy of your completed affidavit and personal ID.

Start Documentation

Acceptable ID

  • Valid Driver's License
  • US or Foreign Passport
  • Military ID (Active or Retired)
  • State or Federally issued ID Card
  • Matricula Consular ID

Unacceptable ID

  • Student IDs
  • Work IDs
  • Birth Certificates
  • Social Security Cards

File a claim for your Cricket device.

Already started a claim? Resume claim

Shipping Schedule

Complete your claim... Receive your device...

Monday - Friday

Before 7PM EST

Next Day!


Before 2PM EST