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REPLACE

Replace a lost or stolen Cricket device.

If your device is lost or stolen

1

Try to locate it

Try to find your device—call or text it from another phone or use a GPS locating service, like Device Manager or Find My iPhone.

2

Suspend your service

If you can’t find your device, lock it down remotely and temporarily suspend your service to prevent unauthorized use

3

Replace your device

If you’re enrolled in a Cricket device protection plan, start a claim.

How does my device protection plan work?

Being without your device is stressful, but your Cricket device protection plan covers you against lost or stolen devices.

After you file a claim for your lost or stolen device and it's approved, we'll send you a replacement as soon as the next day.1 No need to stress—it's all part of your plan!

Phone
Shipping

REPLACEMENT DEVICE1

Shipping schedule

Claim Completed

Delivery Day

MONDAY - FRIDAY

Before 7pm ET

Next day

SATURDAY

Before 12pm ET

Monday

SUNDAY

Tuesday

Shipping fee

Included

Disclaimer

Cricket Protect includes Cricket Protect Insurance and Cricket Protect Service Warranty.  Cricket Protect Plus includes Cricket Protect Plus Insurance and Cricket Protect Plus Service Warranty.  Cricket Protect Insurance and Cricket Protect Plus Insurance, the insurance components of Cricket Protect and Cricket Protect Plus, is insurance coverage underwritten by Continental Casualty Company, a CNA Company (CNA), Chicago, IL, and administered by Asurion Protection Services, LLC (In Iowa, Lic. #1001002300. In California, Asurion Protection Services Insurance Agency, LLC, CA Lic. #OD63161, in Puerto Rico, Asurion Protection Services of Puerto Rico, Inc.), a licensed agent of CNA.  The Cricket Protect and Cricket Protect Plus Service Warranties are a service of Asurion Warranty Protection Services, LLC or one of its affiliates. Terms and conditions are subject to change. Coverage terms may vary by state. Not all devices are eligible. All applicable taxes and surcharges extra. For complete terms and conditions including premiums, deductibles, and service fees please visit phoneclaim.com/cricket. © 2020 Cricket Wireless LLC. All rights reserved.

1

Replacement devices may be new or refurbished of the same or a like kind and quality model. Phone color, brand, model, and features may be different. Compatability of accessories is not guaranteed. Claims fulfilled with a replacement device and approved by 7 p.m. ET will be shipped and, in most cases, delivered the next day. Deliveries to Alaska, Hawaii, Puerto Rico, and the U.S. Virgin Islands cannot be shipped for next day delivery.