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for your Koodo device

What's My Service Request Fee?

Choose your device to determine your Service Request Fee.

*If you enrolled prior to July 16, 2017, please refer to your program Terms & Conditions for your Service Request Fee.

My Replacement Fee is up to .

*If you enrolled prior to July 16, 2017, please refer to your program Terms & Conditions for your Service Request Fee.

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Track a service request as it moves through the process.

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Program Terms & Conditions

View complete terms & conditions of coverage.

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Shipping Schedule

Complete your service request: Receive your phone:

Monday - Thursday

Before 6:30 PM EST

Within 1-2 business days!

Friday

Before 6:30 PM EST

Monday

Saturday

Before 7:30 PM EST

Tuesday

Sunday

Tuesday