PRTG: MetroPCS Page Active

We are currently performing maintenance on our site. During this time you will not be able to file claims online.

Please check back at a later time.

We apologize for any inconvenience and thank you for your patience.


Filing your claim online is the quickest and easiest way to file. Take advantage of the following cut-off times and next business day delivery. Claims completed and approved follow the schedule below:

Day of the Week Claim Completed and Approved Delivery
Monday - Thursday 8:00 PM Eastern Next Business Day
Friday 8:00 PM Eastern Monday
Saturday-Sunday All orders placed will be delivered the following Tuesday. Tuesday

Note: Next business day delivery may not be available in some locations. Plus, when you file online, you receive an email with your claim number and a separate email with your package tracking information.