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REPLACE

Start, manage, or track your claim.

Ready to get started with your claim?

ELIGIBILITY AND ESTIMATE

What’s my deductible or claim service fee?


Something like iPhone 8, or Samsung Galaxy



Estimates are based on the chosen device and protection plan. How do I get my exact deductible cost?

Check your wireless bill or online account to identify your device protection program

Need to upload claim documents?

Providing documentation helps prevent false claims being processed on your account. If we’ve requested documentation for your claim, you can upload it here.

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CLAIM STATUS

Track a claim as it moves through the process.

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COVERAGE

View complete terms and conditions of coverage.

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Shipping

REPLACEMENT DEVICE1

Shipping schedule

Claim Completed

Delivery Day

MONDAY - THURSDAY

Before 10:00pm CST

Next Business Day

FRIDAY - SATURDAY

Before 7:30pm CST

Monday

SUNDAY

Tuesday

Shipping fee

Included

Disclaimer

The Mobile Protect Plus insurance program is underwritten by Continental Casualty Company, a CNA company (CNA), Chicago, IL, and administered by Asurion Protection Services, LLC (in Iowa, Lic. #1001002300, in California, Asurion Protection Services Insurance Agency, LLC, CA Lic. #OD63161, in Puerto Rico, Asurion Protection Services of Puerto Rico, Inc.), a licensed agent of CNA.  The Mobile Protect service contract program is provided by Asurion Warranty Protection Services, LLC, or one of its affiliates.  Terms and conditions are subject to change.  Coverage terms may vary by state.  Not all devices are eligible.  All applicable taxes and surcharges extra.  For complete terms and conditions including premiums, deductibles, and service fees, please visit phoneclaim.com/mobileprotect.  ©2020 Asurion, LLC.  All rights reserved.

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Replacement devices may be new or refurbished of the same or a like kind and quality model. Phone color, brand, model, and features may be different. Compatibility of accessories is not guaranteed. Claims fulfilled with a replacement device and approved by 7 p.m. ET will be shipped and, in most cases, delivered the next day. Deliveries to Alaska, Hawaii, Puerto Rico, and the U.S. Virgin Islands cannot be shipped for next day delivery.