Need to upload claim documents?
Providing documentation helps prevent false claims being processed on your account. If we’ve requested documentation for your claim, you can upload it here.
ELIGIBILITY AND ESTIMATE
What’s my deductible or claim service fee?
Estimates are based on the chosen device and protection plan. How do I get my exact deductible cost?
Am I eligible for as soon as same-day screen repair? Find out now
Check your wireless bill or online account to identify your device protection program
REPLACEMENT DEVICE1
Shipping schedule
Claim Completed | Delivery Day | |
|---|---|---|
MONDAY - THURSDAY Before 10:00pm CST | Next Business Day | |
FRIDAY - SATURDAY Before 7:30pm CST | Monday | |
SUNDAY | Tuesday |
Shipping fee
Included
Disclaimer
The Mobile Protect Plus insurance program is underwritten by Continental Casualty Company, a CNA company (CNA), Chicago, IL, and administered by Asurion Protection Services, LLC (in Iowa, Lic. #1001002300, in California, Asurion Protection Services Insurance Agency, LLC, CA Lic. #OD63161, in Puerto Rico, Asurion Protection Services of Puerto Rico, Inc.), a licensed agent of CNA. The Mobile Protect service contract program is provided by Asurion Warranty Protection Services, LLC, or one of its affiliates. Terms and conditions are subject to change. Coverage terms may vary by state. Not all devices are eligible. All applicable taxes and surcharges extra. For complete terms and conditions including premiums, deductibles, and service fees, please visit phoneclaim.com/mobileprotect. ©2020 Asurion, LLC. All rights reserved.
1
Replacement devices may be new or refurbished of the same or a like kind and quality model. Phone color, brand, model, and features may be different. Compatibility of accessories is not guaranteed. Claims fulfilled with a replacement device and approved by 7 p.m. ET will be shipped and, in most cases, delivered the next day. Deliveries to Alaska, Hawaii, Puerto Rico, and the U.S. Virgin Islands cannot be shipped for next day delivery.