ntelos phone claim documentation center

How Documentation Protects You

Securing your Personal Information

Providing additional documentation helps prevent false claims. Completing this documentation protects you and keeps your premium as low as possible.

Visit the Affidavit Workcenter

Documentation Process

print ntelos phone claim documents

Enter your phone number & claim ID to get and print your affidavit.

complete ntelos phone claim documents

Complete all sections of the affidavit.

return ntelos phone claim documents

Return your documents to Asurion using the Upload, Fax or Mail option.

Acceptable ID

  • Valid Driver's License
  • US or Foreign Passport
  • Military ID (Active or Retired)
  • State or Federally issued ID Card
  • Matricula Consular ID

Unacceptable ID

  • Student IDs
  • Work IDs
  • Birth Certificates
  • Social Security Cards

Accepted file formats include GIF, JPG, PNG, TIF or PDF file(s).
(You can upload them as 1 file or as 3 separate files). Maximum size limit per file is 10MB.

File a claim for your nTelos device.

Already have a claim started? Resume Claim
track your ntelos phone claim

Claim Status

Track a claim as it moves through
the process.

Check Status

Program Terms

View complete terms & conditions
of coverage.


Shipping Schedule

Claim Completed Delivery Day

Monday - Friday

Before 9PM EST

Next Business Day

Saturday - Sunday