If your device is lost or stolen
Attempt to locate your device.
If you can't find it, suspend your Sprint service temporarily to prevent unauthorized use.
If you have Sprint device protection, simply start a claim for a lost or stolen device. You'll save hundreds on the full retail cost of a new replacement device with next-day replacement in most cases.
If you don't have device protection, visit Sprint.com to see if you're eligible for an upgrade. With an upgraded device, you will have the option to add Sprint Complete. You can also activate a pre-owned device at Sprint.com
In most cases receive your device...
MONDAY - THURSDAY
Before 10pm CST
Before 7:30pm CST