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REPLACE

Replace a lost or stolen Sprint device.

If your device is lost or stolen

1

Attempt to locate your device.

2

If you can't find it, suspend your Sprint service temporarily to prevent unauthorized use.

3

If you have Sprint device protection, simply start a claim for a lost or stolen device. You'll save hundreds on the full retail cost of a new replacement device with next-day replacement in most cases.

If you don't have device protection, visit Sprint.com to see if you're eligible for an upgrade. With an upgraded device, you will have the option to add Sprint Complete. You can also activate a pre-owned device at Sprint.com

Learn the exact cost for your model

How do I find out if my device is protected?

Phone
Shipping

REPLACEMENT DEVICE

Shipping schedule

Claim Completed

In most cases receive your device...

MONDAY - THURSDAY

Before 10pm CST

Next Day

FRIDAY-SATURDAY

Before 7:30pm CST

Monday

SUNDAY

Tuesday

Shipping fee

Included