If you're enrolled in a Sprint device protection plan:

Simply start or continue a claim to determine if your phone is eligible for repair or replacement. You'll save hundreds on the full retail cost of a new replacement device with next-day replacement in most cases.

If you aren't enrolled in a Sprint device protection plan:

  1. You can activate a pre-owned device at Sprint.com
  2. You can schedule an appointment online and pay the full retail rate for device repair or replacement.

If you have a new eligible iPhone with Total Equipment Protection Plus, you may also have access to select AppleCare® Services, including certified repair at Apple Stores and Apple Authorized Service Providers. Please contact Apple directly at: 800-694-7466 or visit getsupport.apple.com

Shipping Schedule

Complete your claim... In most cases receive your device...

Monday - Thursday

Before 10:00pm CST

Next Day

Friday - Saturday

Before 7:30pm CST

Monday

Sunday

Tuesday