If you're enrolled in a Sprint device protection plan:
Simply start or continue a claim to determine if your phone is eligible for repair or replacement. You'll save hundreds on the full retail cost of a new replacement device with next-day replacement in most cases.
If you aren't enrolled in a Sprint device protection plan:
1. You can activate a pre-owned device at Sprint.com
2. You can schedule an appointment online and pay the full retail rate for device repair or replacement.
If you have a new eligible iPhone with Sprint Complete, you may also have access to select AppleCare® Services, including certified repair at Apple Stores and Apple Authorized Service Providers. Please contact Apple directly at: 800-694-7466 or visit getsupport.apple.com
In most cases receive your device...
MONDAY - THURSDAY
Before 10pm CST
Before 7:30pm CST