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Phone Replacement

1

If you're enrolled in a Sprint device protection plan:

Simply start or continue a claim to determine if your phone is eligible for repair or replacement. You'll save hundreds on the full retail cost of a new replacement device with next-day replacement in most cases.

2

If you aren't enrolled in a Sprint device protection plan:

1. You can activate a pre-owned device at Sprint.com


2. You can schedule an appointment online and pay the full retail rate for device repair or replacement.

If you have a new eligible iPhone with Sprint Complete, you may also have access to select AppleCare® Services, including certified repair at Apple Stores and Apple Authorized Service Providers. Please contact Apple directly at: 800-694-7466 or visit getsupport.apple.com

Learn the exact cost for your model

How do I find out if my device is protected?

Phone
Shipping

REPLACEMENT DEVICE

Shipping schedule

Claim Completed

In most cases receive your device...

MONDAY - THURSDAY

Before 10pm CST

Next Day

FRIDAY-SATURDAY

Before 7:30pm CST

Monday

SUNDAY

Tuesday

Shipping fee

Included