Attention Samsung Galaxy Note 7 owners: If your Note 7 is currently in your possession, you do not need to file a claim with us. Instead, please visit the nearest T-mobile store in order to perform a device exchange. If you need to file a claim for a lost or stolen device, please call us at 1-866-268-7221.

Contact Us

Have questions about your T-Mobile claim? Please call 1-866-268-7221

Here's how to

Replace your device

If you would like to replace your device, click on the button below to begin filing a claim.

File Claim

If you have already started a claim, you may use one of the following buttons to resume or track your claim.

Resume ClaimTrack Claim