What you will need to complete your affidavit.
- Follow the instructions and complete all sections of the affidavit. Be sure to sign the affidavit!
- Attach a copy of a valid ID.
- Acceptable Forms of ID
- Valid Driver's License
- US or Foreign Passport
- Military ID
- State or Federally Issued Photo ID Card
- Matricular Consular ID
- Nonacceptable Forms of ID
- Student IDs
- Work IDs
- Birth Certificates
- Social Security Cards
- Acceptable Forms of Ownership
- Store receipt
- Copy of back of phone
- UPC code from box
- Service Agreement
The name on the Photo ID must match the name of the account holder or the name of an authorized user who is over the age of 19. If the name does not match, then additional documentation may be required.
Increasing the size and lightening the ID before submitting assists with the review of your documents, and helps prevent delays in service request processing.
All forms of identification must be legible, unaltered and legitimate. The ID also cannot be expired. If the ID appears altered, forged, or not legitimate, we will not be able to process your claim.
To upload your completed affidavit & ID, please click 'Upload'.
If you are having difficulty using the uploader, use one of the following options to submit your completed affidavit and valid ID.
Fax to Asurion at 1-866-502-3171.
Mail to the following address:
Asurion Attn: Review Team (T-Mobile)
P.O. Box 413886
Kansas City, MO 64141-3886
Once we receive your documents, we will review them and contact you regarding next steps within 24 hours via email or automated voice message.