PRTG: T-Mobile Page Active

View Shipping Times

Filing your claim online is the quickest way to receive your replacement device.

Claims completed and approved will be delivered based on the schedule below:

  • Day of the WeekClaim Completed and ApprovedDelivery
  • Monday - Thursday8:30 p.m. EasternNext Day
  • Friday & Saturday8:30 p.m. EasternMonday
  • SundayTuesday

Note: Please allow 1-2 days for delivery. Next Day delivery may not be available in some locations.

Plus, when you file online, you receive an email with your claim number and a separate email with your package tracking information.

Here's how to

Replace your device

If you would like to replace your device, click on the button below to begin filing a claim.

File Claim

If you have already started a claim, you may use one of the following buttons to resume or track your claim.

Resume Claim Track Claim