Need to upload service request documents?
Providing documentation helps prevent false service requests being processed on your account. If we’ve requested documentation for your service request, you can upload it here.
ELIGIBILITY AND ESTIMATE
What's My Service Request Fee?
Your service request fee depends on the tier of your device. More expensive devices are assiged to higher tiers. The make and model will determine the value of your device and also the tier to which it is assigned. Select your device to determine the service request fee.
REPLACEMENT DEVICE1
Shipping schedule
Service Request Completed | Delivery Day | |
|---|---|---|
MONDAY - THURSDAY Before 6:30pm EST | Within 1-2 business days | |
FRIDAY Before 6:30pm EST | Monday | |
SATURDAY Before 7:30 PM EST | Tuesday | |
SUNDAY | Tuesday |
Shipping fee
Included
1
Claims fulfilled with a replacement device and approved by 6:30 p.m. EST Mon-Thurs (6:30 p.m. Fri and 7:30p.m. Sat) will be shipped and, in most cases, delivered the next business day. Replacement devices may be new or refurbished of the same or a like kind and quality model. Phone color. brand. model any features may be different. Compatibility of accessories is not guaranteed.