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REPAIR OR REPLACE

Start, manage
or track your
UScellular® claim.

Ready to begin or continue your claim?

ELIGIBILITY AND ESTIMATE

What’s my estimated deductible and repair eligibility?


Something like iPhone 8, or Samsung Galaxy



Estimates are based on the chosen device and UScellular Device Protection Plan. How do I get my exact deductible cost?

Check your wireless bill or online account at uscellular.com to identify your device protection program

Phone

COMPREHENSIVE DEVICE COVERAGE

Coverage for when life happens.

With UScellular Device Protection+ Plans, you can be sure your device is covered for loss, theft, damage and out of warranty malfunction. Which means you can get back to doing what you love.

Lost or stolen?

Being without your phone is stressful, but your UScellular Device Protection+ Program covers you against lost or stolen devices.

Replace a lost or stolen device

Cracked?

Cracked screens can be particularly frustrating, but certain UScellular Device Protection+ Programs have you covered.

Repair a cracked phone screen

Need to upload claim documents?

Providing documentation helps verify your account. If we’ve requested documentation for your claim, you can upload it here.

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CLAIM STATUS

Track a claim as it moves through the process.

Start Tracking ▸
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COVERAGE

View complete terms and conditions of coverage.

Download ▸
Shipping

REPLACEMENT DEVICE

Shipping schedule1

Claim approved

Delivery as soon as

MONDAY - FRIDAY

Before 10:00 pm CT

Next day

SATURDAY

Before 7:30 pm CT

Monday

Shipping fee

Included

Same Day Delivery and Set Up*

For Device Protection+ Ultimate customers only

Claim approved

Delivery as soon as

Monday - Sunday

4pm your local time

Same day delivery and set up is available for select devices

*Same-day device replacement eligibility will be determined at the point of claim, and is contingent on certain criteria including claim approval time and parts availability. Eligible devices are subject to change.

DISCLAIMER

Device Protection+ Ultimate, Device Protection+ with Apple Care Services, Device Protection+ Standard and Device Protection+ Basic programs are a combination of insurance and service contract. The insurance is underwritten by Allianz Global Risks US Insurance Company ; Asurion Insurance Services, Inc. (in California, Agent License #0B35141; in Iowa, Agent License #1001000131) is the Agent and provides the claims servicing under this program. The service contract is provided by Asurion Technology Services, Inc. or one of its affiliates.

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Claims fulfilled with a replacement device and approved by 10 p.m. CT Mon-Fri (7:30 p.m. Sat) will be shipped and, in most cases, delivered the next day. Replacement devices may be new or refurbished of the same or a like kind and quality model. Phone color, brand, model and features may be different. Compatibility of accessories is not guaranteed. For Device Protection+ Ultimate customers only, claims filed and approved by 4 p.m. (local time) may be eligible to receive a replacement device as soon as the same day. Same day delivery is available in select locations for certain devices, which are subject to change at any time. Availability of delivery is subject to location, replacement and technician availability.