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Phone

REPLACE

Replace a lost or stolen U.S. Cellular® device.

If your device is lost or stolen:

1

TRY TO LOCATE IT

Try to find your device-call or text it from another phone or use a GPS locating service, like Device Manager or Find My iPhone.

2

SUSPEND YOUR SERVICE

If your phone is lost or stolen, immediately call 1-888-944-9400 to suspend service, so you quickly protect your account from fraudulent use.

3

REPLACE YOUR DEVICE

If you’re enrolled in a U.S. Cellular® Device Protection+ Plan, start a claim.

Phone

DEVICE PROTECTION

How does my device protection plan work?

Being without your device is stressful, but your Device Protection+ Plan covers your device in the event the of loss, theft, damage, including cracked screens, and out of warranty malfunction. After you file a claim, and it's approved, we'll send you a replacement as soon as the next day. No need to stress—it’s all part of your plan!

Need to upload claim documents?

Providing documentation helps verify your account. If we’ve requested documentation for your claim, you can upload it here.

Truck

CLAIM STATUS

Track a claim as it moves through the process.

Start Tracking ‣
Computer

COVERAGE

View complete terms and conditions of coverage.

Download ‣
Delivery Box

REPLACEMENT DEVICE

Shipping schedule1

Claim approved

MONDAY - FRIDAY

Before 10:00 pm CT

SATURDAY

Before 7:30 pm CT

Shipping fee

Delivery as soon as

Next day

Monday

Included