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| Total Mobile Protection Multi-Device1 |
Total Mobile Protection 2 | Total Equipment Coverage 3 | Wireless Phone Protection 4 | Verizon Wireless Extended Warranty5 |
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|---|---|---|---|---|---|
| Monthly Fee | |||||
| Deductible | n/a | ||||
Please complete the following information
Effective Date: July 7, 2013.
SCOPE OF USE: Asurion, LLC ("Asurion") provides this Web site (www.PhoneClaim.com) (the "Site") to You, for Your informational, noncommercial use, and subject to the following Terms of Use (the "Terms"). For the purpose of the following Terms, references to "We", "Us" and "Our" include Asurion and its affiliates, agents, representatives, successors and assigns. Using this Site to evaluate whether to enter into a business relationship with Asurion shall not constitute a commercial use for the purposes hereof. It is a violation of these Terms for you to use the Site in violation of any applicable laws and regulations or in violation of the rules of any Asurion service providers. Certain other programs or services provided by Asurion through linked websites or other channels may have additional terms and conditions regarding Your use of those services, and nothing in these Terms is intended to modify such terms and conditions. YOU MAY NOT USE THIS SITE IF YOU DO NOT AGREE TO THESE WEBSITE TERMS.
RESTRICTIONS ON USE: You shall use the Site strictly in accordance with these Terms and in a manner consistent with all applicable laws and regulations. You will not take any of the following actions with respect to the Site or the server nor will you use our Site to upload, post, email, distribute, transmit, link, solicit or otherwise make available any content or use the Site in any manner that: (i) decompiles, uses reverse engineering, disassembles, derives the source code of or decrypts the Site or server hosting the Site; (ii) violates any applicable laws, rules or regulations in connection with Your access to or use of the Site; (iii) removes, obscures, or alters any proprietary notices (including any notice of copyright or trademark) of Asurion or its affiliates, partners, suppliers or the licensors; (iv) modifies, adapts, improves, enhances or makes any derivative work from the Site; (v) interferes with or interrupts the Site or any hardware, software, system or network connected with the Site; (vii) infringes the copyright, trademark or any intellectual property rights or discloses a trade secret or confidential information in violation of a confidentiality or non-disclosure agreement; (viii) compiles, uses, downloads or otherwise copies any user information or any portion thereof, or transmits, provides or otherwise distributes (whether or not for a fee) such information to any third party; (ix) is fraudulent or unlawful or contains defamatory or illegal information, images, materials or descriptions; (x) promotes or provides instructions for illegal activities; (xi) encourages any conduct that would constitute a criminal offense or that gives rise to civil liability; or (xii) disseminates viruses or other computer code, files or programs that interrupt, destroy or limit the functionality of any computer software or hardware.
PRIVACY POLICY: You may view a copy of our privacy policy which explains Asurion's practices relating to the collection and use of Your information through or in connection with our Site. The privacy policy is incorporated into these Terms, and governs Asurion's use of Your information and/or any information You submit or otherwise make available to us in connection with the Site.
REGISTRATION, ACCESS & SECURITY: If You use any Asurion service and provide us any information through the Site, such as Your name, phone number, contact details, email address, wireless carrier information, Your password and/or personal identification number (PIN) (collectively, Your "Account Data") for any accounts associated with Your device ("Your Account(s)"), You agree to provide true, accurate, current, complete and up-to-date information. If You provide any information that is untrue, inaccurate, non-current or incomplete, or We have reasonable grounds to suspect that such information is untrue, inaccurate, non-current or incomplete, then We have the right to terminate or refuse any and all current or future access or use of the Site (or any portion thereof). We reserve the right to take any action that We deem necessary to ensure the security of the Sites and Your Account, including without limitation changing your password, terminating Your Account, or requesting additional information to authorize transactions on Your Account. You are solely responsible for keeping Your Account Data and any security questions and responses associated with Your Account confidential. Anyone with knowledge of or access to Your Account Data or the security questions and responses associated with Your Account can use that information to gain access to Your Account. You are solely liable for any claims, damages, losses, costs or other liabilities resulting from or caused by any failure to keep Your Account Data and the security questions and responses confidential, whether such failure occurs with or without Your knowledge or consent. You will immediately notify Us of any suspected or actual unauthorized access to or use of Your Account Data or any other breach of Your Account security. You hereby authorize and consent to the collection, storage, sharing, use, transfer and sale by Asurion and its service providers, of any information and data related to or derived from Your use of the Site.
NO WARRANTIES: ALL CONTENT ON THIS SITE IS PROVIDED TO YOU ON AN "AS-IS," "AS-AVAILABLE" BASIS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. ASURION MAKES NO WARRANTY AS TO THE ACCURACY, COMPLETENESS, CURRENCY OR RELIABILITY OF ANY CONTENT AVAILABLE THROUGH THIS SITE. YOU ARE RESPONSIBLE FOR VERIFYING ANY INFORMATION BEFORE RELYING ON IT. USE OF THE SITE IS AT YOUR SOLE RISK.
ASURION MAKES NO REPRESENTATIONS OR WARRANTIES THAT USE OF THE SITE WILL BE UNINTERRUPTED, COMPLETELY SECURE OR ERROR-FREE. You are responsible for taking all precautions necessary to ensure that any content you may obtain from the Site is free of viruses.
TRADEMARKS: All trademarks, service marks and logos that are used or displayed on the Sites are owned by Asurion or by third parties and are the property of their respective owners. Asurion owns various trademarks, service marks and logos that may be used on the Site, including without limitation, Asurion® (& Design), Our Passion is Your Peace of Mind®, Mobile Recovery®, Mobile Guard®, MobileProtect®, Rescue Link®, App Assist™ and Wireless Phone Protection®. You must obtain Asurion's written permission prior to using any trademark or service mark of Asurion. Unauthorized use of any trademarks, service marks or logos used on the Site may be a violation of state, national and international trademark laws. Additionally, Asurion's custom icons, graphics, logos and scripting on the Site are covered by trademark, trade dress, copyright or other proprietary right law, and may not be copied, modified or used, in whole or in part, without the prior written permission of Asurion.
WEBSITE CONTENT & COPYRIGHT: This Site and the content contained on this Site is protected by U.S. and international copyright laws. You may not modify, reproduce or distribute the content, design or layout of the Site or individual sections of the content, design or layout of the Site or Asurion trademarks or logos without our written permission. The layout, compilation, organization and display of the content as well as all software and inventions used on and in connection with this Site are the exclusive property of Asurion. Asurion reserves all of its rights in the Site and its content.
COPYRIGHT INFRINGEMENT NOTIFICATION: Asurion has a policy of removing data or content that violates applicable copyright law. Pursuant to Section 512 of Title 17 of the United States Code, Asurion has implemented procedures for receiving written notification of claimed copyright infringement and for processing such claims in accordance with the law. To file a copyright infringement notification with us, You will need to send a written communication to Asurion's Designated Agent, listed below, containing substantially the following information or such other information as may be required by Section 512(c)(3) of the Copyright Act: (i) a physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed; (ii) identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site; (iii) identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit the service provider to locate the material; (iv) information reasonably sufficient to permit the service provider to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted; (v) a statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and (vi) a statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. Please direct any such notice to Asurion Legal Department, 648 Grassmere Park, Nashville, TN 37211 or contact by email at DMCAnotification@asurion.com. The foregoing contact information is for use solely with notice of copyright infringement and You may not receive a response to any other communications, feedback, comments or requests for technical support delivered to the foregoing address or e-mail.
REVIEWS, COMMENTS AND OTHER CONTENT: If You post or submit any reviews, comments, photos, statements, ideas, questions or other content (collectively, the "Content") to the Site or to Asurion, You acknowledge and agree that all such Content shall comply with the terms of these Terms (including the "RESTRICTIONS ON USE" section above) and You may not use any fake e-mail address or impersonate any other person or entity or otherwise mislead as to the origin of the Content. Unless we indicate otherwise, You grant Asurion a royalty-free, perpetual, irrevocable, transferable, sublicensable, worldwide right to use, publish, reproduce, modify, copy, distribute, adapt, translate, create derivative works of and display such Content on any media and in any form. If You provide any names or user names in connection with such Content, You grant Asurion the right to use that name or user name in accordance with the foregoing license.
You represent and warrant that all Content that You submit or post complies with any guidelines or rules of the United States Federal Trade Commission, including but not limited to FTC 16 CFR Part 255, regarding truth-in advertising and disclosure requirements. You represent and warrant that all Content You submit to the Site or Asurion is accurate, truthful and non-deceptive; that all Content has evidence to back up the claims made; and You shall, if applicable, clearly disclose whether the Content is a sponsored post for which payment or any kind of benefit at all was received by You, whether You are a shareholder or employee of Asurion, whether Your received any Asurion products, samples, cash or benefit of any kind in exchange for posting the Content, and all Content shall be clearly and conspicuously distinguishable from other editorial content. You further represent and warrant that You own or otherwise control all of the proprietary rights to the Content that You submit or post to the Site and that You will indemnify Asurion for all claims resulting from any Content You or any third parties submit to Asurion or post to the Site. Asurion has the right but not the obligation to remove, edit or monitor any Content, but Asurion takes no responsibility and assumes no liability for the Content posted or submitted by You or any third parties.
MODIFICATIONS: Asurion reserves the right to modify this Site and the rules and regulations governing its use, at any time. Modifications will be posted on the Site and the "last updated" date at the top of this web page will be revised. You understand and agree that if you use this Site after the date on which the Terms have changed, Asurion will treat Your use as acceptance of the updated Terms. Asurion may make changes in the products and/or services described in this Site at any time.
VIOLATION OF RULES AND REGULATIONS: Asurion reserves the right to seek all remedies available at law and in equity for violations of the rules and regulations set forth in this Site, including the right to block access from a particular Internet address to the Site.
INDEMNITY: You agree to indemnify and hold Asurion and its subsidiaries, affiliates, officers, agents, employees, partners and licensors harmless from and against any and all losses, claims, demands, expenses, damages and costs, including reasonable attorneys' fees, made by any third party due to or arising out of Your use of the Site, Your violation of these Terms, or Your violation of any law or any rights of another. Asurion reserves the right, at Your expense, to assume the exclusive defense and control of any matter which You are required to indemnify against, and You agree to cooperate in Asurion's defense of such matter. This indemnification shall survive any termination of these Terms.
LIMITATION OF LIABILITY: ASURION SPECIFICALLY DISCLAIMS ANY LIABILITY, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH ACCESS TO OR USE OF THE SITE, EVEN IF ASURION HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING BUT NOT LIMITED TO RELIANCE BY ANY PARTY ON ANY CONTENT OBTAINED THROUGH USE OF THIS SITE, OR THAT ARISES IN CONNECTION WITH MISTAKES OR OMISSIONS IN, OR DELAYS IN TRANSMISSION OF, INFORMATION TO OR FROM THE USER, INTERRUPTIONS IN TELECOMMUNICATIONS CONNECTIONS TO THE SITE OR VIRUSES, WHETHER CAUSED IN WHOLE OR IN PART BY NEGLIGENCE, ACTS OF GOD, TELECOMMUNICATIONS FAILURE, THEFT OR DESTRUCTION OF, OR UNAUTHORIZED ACCESS TO THE SITE, OR RELATED INFORMATION OR PROGRAMS.
Some jurisdictions do not allow exclusions of liability for certain types of damages. Accordingly, some of the above limitations may not apply to you to the extent prohibited by law. In such cases, Asurion's liability will be limited to the fullest extent permitted by applicable law.
THIRD PARTY SITES: Some links in this Site may navigate you away from Asurion's Site or redirect you to other websites, including websites operated by third parties. Please be aware that those websites may collect PII from or about You and Non-PII about Your visit. The linked sites are not under the control of Asurion, and the content available on the Internet sites linked to this Site does not necessarily reflect the opinion of Asurion. Asurion is providing these links to other Internet sites as a convenience to you, and access to any other Internet sites linked to this Site is at Your own risk. The inclusion of any link does not imply a recommendation or endorsement by Asurion of the linked site. You should review the terms of use and privacy policies that are posted on any website that You visit, before using any linked websites.
GOVERNING LAW AND GENERAL PRINCIPLES: This Site is operated by Asurion from its offices within the United States of America. Asurion makes no representation that the information in the Site is appropriate or available for use in other locations, and access to the Site from territories where the contents of the Site may be illegal is prohibited. Those who choose to access this Site from other locations do so, on their own initiative and are responsible for compliance with applicable local laws. By using the Site, regardless of where You live or are located in the world, You consent to these Terms and any claims relating to the information, services or products made available through this Site will be governed by the laws of the State of Tennessee, U.S.A., excluding the application of its conflicts of law rules. If any provision of these Terms shall be deemed unlawful, void, or for any reason unenforceable, then that provision will be deemed severable from these Terms and will not affect the validity and enforceability of any remaining provisions. Asurion's failure to enforce the strict performance of any provision of these Terms will not constitute a waiver of Asurion's right to subsequently enforce such provision or any other provisions of these Terms.
Effective Date: January 2016
GENERAL INFORMATION
PLEASE READ THIS PRIVACY STATEMENT AND NOTICE OF PRIVACY PRACTICES CAREFULLY.
This Privacy Statement and Notice of Privacy Practices ("Privacy Policy") sets forth the privacy practices of Asurion, LLC and/or its subsidiaries and affiliates (collectively "Asurion") located in the United States. This Privacy Policy is applicable to all data collection by Asurion, (excluding mobile applications and related mobile application services) and shall apply to the user's ("You" or "Your") use of this website, Your use of any affiliated third party websites that may contain a link to this Privacy Policy, or to any pages, facilities, services, or capabilities accessible on or by any top-level Asurion domain owned by us or any subsite, subdomain, subdirectory, virtual site, or virtual directory thereof (each, a "Site" and collectively the "Sites").
This Privacy Policy shall apply strictly to customer information collected in the United States. This Privacy Policy describes how Asurion treats Your use of the Sites, including the collection, storage, transfer, sharing, disclosure and handling of Your personal information and Your use of our Products and Services which we define below in this Privacy Policy.
This Privacy Policy does not apply to any of our Products or Services that do not display or link to this Privacy Policy or that have their own individual Privacy Policy or to information we collect from You or about You in other ways including through e-mails You may choose to send us. As indicated above, this Privacy Policy does not apply to Your use of our mobile applications or the services associated with those mobile applications (the Privacy Policy for our Mobile Applications and Service is accessible through your mobile application). By using our Products or Services, You acknowledge that You have read this Privacy Policy and consent to Asurion's privacy practices as described in the Privacy Policy, including our use and disclosure of Your personal information for the purposes described below. You further affirm Your consent by submitting content or materials to or through our Services or when You purchase our Products.
We take the privacy of Your personal information seriously. If You have any questions or concerns about this Privacy Policy or Your personal information please contact us directly at privacy@asurion.com or by mail at:
Asurion
Attn: Office of the General Counsel
648 Grassmere Park
Nashville, TN 37211
PRIVACY POLICY TABLE OF CONTENTS:
This Privacy Policy notifies you of:
1. CHANGES AND UPDATES TO THIS PRIVACY POLICY
Asurion reserves the right to revise or update this Privacy Policy at any time, and You agree to be bound by those revisions or updates. Asurion will notify You of any changes to the Privacy Policy by posting the revised or updated Privacy Policy and its "Effective" date on the Sites. Your use of the Sites thereafter constitutes Your agreement to and acceptance of the Privacy Policy and its revisions or updates. You should periodically read the Privacy Policy to learn of any revisions or updates. In the event we materially change the way in which we use Your personal information, we will provide You with notice and ask You to affirmatively accept the changes to a new Privacy Policy. This Privacy Policy is incorporated as part of the Terms of Service that apply with respect to Your use of the Sites and our Products and Services, which we define below in this Privacy Policy. If You do not agree to the terms and conditions of this Privacy Policy, including having Your personal information used in any of the ways described in this Privacy Policy please do not provide us with your information. If You do not agree to any terms of the Privacy Policy, please do not use the Sites.
2. CONTACT AND ELECTRONIC COMMUNICATION
By purchasing our Products, using our Services or providing Your personal information to us, You agree that we can communicate with You electronically regarding any legal, regulatory, technical, security, privacy and any administrative or consumer notification obligations that may be related to Your use of the Products and Services. If You have any questions about this Privacy Policy or about our Products or Services related to the Privacy Policy, or want to request access to, correction or deletion of Your personal information, You can contact Asurion by e-mail at privacy@asurion.com.
You may also contact us at:
Asurion
Attn: Office of the General Counsel
648 Grassmere Park
Nashville, TN 37211
3. DESCRIPTION OF OUR PRODUCTS AND SERVICES
We're a technology company. When You call us, you'll talk to people with the patience and experience to genuinely help. We understand what it's like to spill water on a cell phone or a have a hard drive crash on a term paper. We replace. We fix. We find. We solve. We keep you in the game. We are Asurion, Life's Operating System™. Asurion is the industry-defining leader of technology solutions, ensuring 280 million consumers' connected devices and connected appliances stay online and on the job. Asurion offers comprehensive mobile device protection insurance through its various Sites and through its mobile applications to best serve its customers. Asurion provides its customers with the ability to file warranty claims, register products and locate lost devices through its Sites. Asurion provides delivery and installation of smart appliances, consumer electronics, advanced consumer technologies and other consumer products offering delivery, set up, installation, explanation of user guides and installation materials. These offerings are defined under this Privacy Policy collectively and individually as our ("Products" and "Services").
4. TYPES OF INFORMATION COLLECTED AND HOW IT IS COLLECTED
The types of information we collect from You when You access our Sites or use our Products and Services are listed below. Asurion may share both Your Information with its affiliates, subsidiaries, partners and other third parties, such as third parties who help operate the Sites and its related databases. Asurion requires such organizations to comply with the requirements set out in this Privacy Policy. We collect information directly from You, through use of our Sites, Products or Services or from third parties that work with Asurion to deliver our Products and Services.
4.1. PERSONAL INFORMATION WE REQUEST FROM YOU
Certain areas of the Sites (filing claims, registering products, etc.) will require You to provide personal information to Asurion. That personal information may include Your name, phone number, e-mail address, username, password, claim ID, date of log-in, any details provided by You explaining circumstances under which You are requesting assistance or information from Asurion, or similar information. As part of the claim process, Asurion or its affiliates may require You to provide a copy of Your driver's license, passport, military ID, or other personal identification card. Additionally, in order to process Your claim and complete Your transaction, Asurion or its affiliates may request Your shipping and billing information, credit card information or other preferred payment means. While it is Your choice whether to provide the requested information or not, we cannot provide certain services You request if You do not provide the requested non-optional personal information. By submitting this personal information to Asurion, You agree that Asurion may use the information in accordance with this Privacy Policy, for example to register and service Your warranty, process Your requests, adapt and improve Asurion services to better suit Your needs, provide benefits entitled to You, and to meet regulatory or contractual requirements relating to the services provided to You. If You do submit such personal information to Asurion, Asurion may share that information with third parties, in addition to using that information for the purposes for which it was submitted by You.
Asurion may also use this personal information in other ways, such as to provide You with information about Products, Services and offers that may be of interest to You, to seek follow-up from You about Your experiences with Asurion or as otherwise disclosed to You at the point of collection. Where required, Asurion will seek Your express consent to send such messages, including when sent by e-mail or other type of commercial electronic message. This consent is sought by Asurion, LLC, 648 Grassmere Park, Nashville, TN 37211. You may withdraw Your consent by using the "unsubscribe" link located at the bottom of such messages You receive from Asurion, or by contacting Asurion at the phone number listed in Your applicable Terms of Service.
Asurion may share Your personal information with its affiliates, subsidiaries and partners and with other third parties for similar purposes. Additionally, to the extent required by applicable federal or state law, Asurion will provide Your personal information to others without seeking Your consent. By submitting personal information to Asurion, You give Asurion permission to receive it, review it, edit it, store it and use it for the purposes described in this Privacy Policy.
4.2. OTHER TYPES OF INFORMATION WE COLLECT
Asurion also gathers certain information about the use of Asurion's Sites, including the number of unique visitors, the frequency of visits, how users interact with the Sites, user experience preferences, IP address, and other information that may help Asurion improve the customer experience, mitigate fraudulent activity, and comply with legal requirements. Such information may include, but is not limited to the following:
Log Information
When You visit Asurion's sites we automatically collect and store certain information in our server logs. This type of information includes details of how You interacted with our Sites, Services, or applications. It may include information such as: IP address, Unique Device Identifier, or CallerID / ANI (Automatic Number Identification) information, content of web pages, transaction with APIs (Application Program Interface), transactions with IVR (Interactive Voice Response) systems, activity and content of visitor interaction with call center representatives; application usage activity, hardware information, hardware and system settings, browser type, browser language, the date and time of Your request, referral URL, etc.
Cookies
A cookie is a small, data file that is managed by Your web browser or other application and stored on Your local system. Asurion uses session and persistent cookies to, among other things, identify Your computer during a particular interaction and analyze Your behavior during a particular visit. Most web browsers provide You with the ability to accept or decline cookies, as well as to be warned each time a cookie is being sent. If You choose to decline cookies, You may not be able to fully use Asurion's Sites, Services, or applications.
Pixel Tags
Pixel tags, also known as web beacons, help Asurion better manage user experience and content tracking. Pixel tags are tiny graphics with a unique identifier, which provide a similar function to cookies and are used to track user interaction with content provided by Asurion or an affiliate organization. In contrast to cookies, which are stored on a user's computer hard drive, pixel tags are embedded invisibly within content. The small size and transparency of pixel tags are not intended to deceive content recipients, but minimize distraction.
Third Party Data Sources
Asurion may leverage external data sources in order to provide context and background on the users of its Sites, Services, or applications in order to improve customer experience, mitigate fraud or malicious activity, or comply with internal company and external regulatory requirements.
Do Not Track and Third Party Advertising Cookies
Do-Not-Track is a public-private initiative, http://www.w3.org/2011/tracking-protection/, that has developed a technical "flag" or signal that an end-user may be able to activate within their browser software to notify websites that they do not wish to be "tracked" by third parties as defined by the initiative. The initiative, however, has not reached a consensus as to exactly what technical or other actions those parties receiving the signal should take. As a result, Do-Not-Track has not yet been standardized and most websites, including Asurion Sites, do not alter their behavior or change their services when they receive a "do-not-track" flag or signal. You can, however, make decisions about Your privacy and the advertisements You receive. Asurion may utilize online behavioral advertising on the Sites in the future. Some of the ads You receive on Sites are customized based on predictions about Your interests generated from Your visits to different Sites. This type of ad customization is sometimes called "online behavioral" or "interest-based" advertising. The Digital Advertising Alliance ("DAA") provides a "Consumer Optout" for certain companies that have agreed to provide that functionality through the DAA. As an alternative to the DAA opt-out, You can also elect to block all cookies from first parties (such as Asurion) and from third parties (such as entities involved in advertising) by using the cookie blocking options built into Your browser software. Please note, however, that if You do decide to block cookies, some parts of Asurion's sites may not function correctly.
5. RETENTION AND DELETION OF PERSONAL INFORMATION
Asurion will retain Your personal information for as long as necessary to fulfill the purpose(s) for which it was collected and to comply with applicable laws, and Your consent to such purposes(s) remains valid with respect to claims data and to file claims related to insurance coverage after termination of Asurion's relationship with You. When personal information is no longer needed or legally required, it will be permanently deleted or de-identified so that it can no longer be associated with a specific individual.
6. USE OF PERSONAL INFORMATION
In addition to any of the previously mentioned uses of personal information, Asurion may use Your information collected on the Sites for such purposes as:
7. SHARING AND DISCLOSURE OF PERSONAL INFORMATION
Primarily, we may share or disclose Your personal information in the following instances:
7.1. LEGAL DISCLOSURE
We may disclose information about You and Your use of the services if we believe that such disclosure is reasonably necessary to:
(i) Comply with the law and/or legal process where a formal request has been made (e.g. request from an administrative oversight agency, civil suit, subpoena, court order or judicial or administrative proceeding);
(ii) Protect or defend our rights and/or property or the rights and property of others;
(iii) Enforce our Terms of Service and/or this Privacy Policy; and
(iv) Respond to claims that the content(s) of a communication violates the rights of another.
Also, circumstances may arise where, for business reasons, we may decide to reorganize, or divest all or part of our business through sale, assignment, merger or acquisition, or we may acquire a new business. In these circumstances, personal information may be shared with the actual or prospective purchasers or assignees, or with the newly acquired business. In such an event, we shall provide notice of any material change to this Privacy Policy, or our Products and Services, in the manner described in this Privacy Policy.
8. ACCURACY AND COMPLETENESS OF YOUR INFORMATION
Asurion takes various steps to reasonably ensure the accuracy and completeness of personal information. However, Asurion relies on our client partners to provide accurate and complete enrollment data about You that they directly collect from You and provide to Asurion. Asurion also relies on You to provide accurate and complete information when submitting a claim or interacting with Asurion for any other purposes.
9. ACCESS TO AND ABILITY TO CORRECT OR DELETE YOUR INFORMATION
Upon request via postal mail or e-mail Asurion will provide You a summary of Your personal information that is retained by Asurion. As allowed by law and consistent with our applicable partner agreements, You may modify, correct, change, or request Asurion to delete or update and personal information that Asurion has collected through the Sites by contacting Asurion via postal mail or e-mail as provided in the Contact and Electronic Communication section of this Privacy Policy.
10. THIRD PARTY SITES
The Sites may contain links to other websites, including websites operated by non-affiliated or independent third parties. Please be aware that those sites may collect personal information from or about You and Your visit. These sites have not necessarily been reviewed by Asurion and are maintained by third parties over which Asurion exercises no control. Accordingly, Asurion expressly disclaims any responsibility for the privacy policies, information collection practices, content, accuracy of the information, and/or quality of products or services provided by or advertised on these third-party websites. Moreover, these links do not imply an endorsement with respect to any third party or any website or the products or services provided by any third party. You should review the privacy policies that are posted on any website that You visit, before using the website and providing personal information to the website. Asurion is not responsible for the privacy policies or practices of any websites that may be mentioned on, or accessible from, the Sites.
11. CHILDREN UNDER 13 The Services provided by Asurion are not directed to persons under 13 years of age. Asurion does not knowingly collect personal information from children under 13. If You become aware that Your child is accessing the Services and personal information without Your consent, please contact us by using the information provided in the Contact and Electronic Communication section of this Privacy Policy. Asurion will take steps to remove personal information from Asurion Storage Systems and terminate the account should Asurion determine that a child under 13 has accessed the Services.
12. SECURITY OF INFORMATION
Information submitted via the Internet, including through a web page or e-mail is subject to interception or incorrect routing, and the Internet is not a fully secure communications channel. Please consider this prior to submitting any information to Asurion via the Sites. While Asurion follows generally accepted industry standards to protect the information submitted to us, no method of transmission over the Internet, or method of electronic storage, is 100 percent secure. Therefore, while Asurion strives to use commercially acceptable means to protect Your personal information, Asurion cannot guarantee its absolute security. For information specific to credit card processing and data security please review these specific sections under this Privacy Policy.
13. CREDIT CARD PROCESSING AND DATA SECURITY
Asurion does not receive funds directly from You when You utilize the Sites. Asurion utilizes a third party billing and payment processing gateway who provides the infrastructure and security necessary to provide secure transmission of Your credit card transaction data. Asurion can only accept credit cards for processing through our secured payment processing gateway. Although we do not control the security environment for them and cannot make any guarantees regarding the secure processing of Your credit card transaction data, we want to inform You that our credit card processor is compliant with the Payment Card Industry Data Security Standard ("PCI DSS") as a Level 1 service provider. We demand that our credit card processors are compliant with PCI DSS. PCI DSS is the bankcard industry's stringent security standard. Examples of our credit card processor's security measures include: physical, electronic, and procedural safeguards; sophisticated security monitoring tools; documented security policies; use of strong encryption for transmissions of order information to and from our customers; restricting access to personal information; and periodic security audits by third party security experts.
14. CALIFORNIA PRIVACY RIGHTS
This notification is required under California law. Under California law, California residents may opt-out of Asurion disclosing personal information about them to third parties for their marketing purposes. If You are a California resident and do not want Asurion to disclose Your personal information to other companies for their marketing purposes, please contact Asurion by any of the ways described in the Contact and Electronic Communications Section above. Pursuant to Section 1798.83 of the California Civil Code, residents of California have the right to request from a business, with whom the California resident has an established business relationship, certain information with respect to the types of personal information the business shares with third parties for direct marketing purposes by such third party and the identities of the third parties with whom the business has shared such information during the immediately preceding calendar year. To request a copy of such information, please contact Asurion by any of the ways described in the Contact and Electronic Communication section above, and Asurion will respond within 30 days as required by law.
California law also requires Asurion to disclose how it responds to Your web browser "do not track" signals or other mechanisms that provide You the ability to exercise choice regarding the collection of personal information about Your online activities over time and across third-party websites or online services as described in the Other Types of Information We Collect section of this Privacy Policy. Asurion is also required to disclose whether other parties may collect personal information about Your online activities over time and across different websites when You use the Sites.
15. SOCIAL MEDIA
Any information, communications, or material of any type or nature that You submit to the Sites or through Asurion Services (including, but not limited to any Asurion Sites contained on a social media platform or website such as Facebook, Instagram or Twitter) by e-mail, posting, messaging, uploading, downloading, or otherwise (collectively, a "Submission"), is done at Your own risk and without any expectation of privacy. Asurion cannot control the actions of other users of any social media platform or website and Asurion is therefore not responsible for any content or Submissions contained on such sites and platforms. By visiting any Asurion Sites that is contained on a social media platform or website, You are representing and warranting to Asurion that You have reviewed the applicable Privacy Policy and terms of use of such platform or website and that You will abide by all such provisions contained therein. Additionally, in the event that Asurion offers a message board or any other interactive or social-type feature on the Sites, please be aware that these areas may allow You to publicly post, and share with other users, certain messages, content, or other information (e.g., stories, pictures, tips, etc.). Although Asurion may take certain precautions to protect those who use these areas of the Sites, Asurion encourages You to be wary of providing any of Your personal information in such public forums. The information You submit can be collected and used by people You don't know. Asurion does not guarantee the privacy and safety of these areas and is therefore not responsible for any information You choose to submit. Your use of these features is fully at Your own risk.
16. INTERNATIONAL USERS
FOR NON US RESIDENTS: We may transfer information that we collect about You, including Your personal information, to subsidiary and affiliated entities, or to other third parties across borders and from Your country or jurisdiction to other countries or jurisdictions around the world. If You are visiting from the European Union or other regions with laws governing data collection and use that may differ from U.S. law, please note that You are transferring information about You, including personal information, to a country and jurisdiction that does not have the same data protection laws as the European Union, and You consent to the transfer of information about You, including Your personal information, to the U.S.; and the use and disclosure of information about You, including Your personal information, as described in this Privacy Policy.
17. MONITORING AND ENFORCEMENT
Asurion has implemented various measures to monitor compliance with and enforce the elements in this Privacy Policy. If you have a privacy related inquiry, complaint or dispute, please contact us at the postal or e-mail listed in the Contact and Electronic Communication section of this Privacy Policy.
Please contact us at 1-888-881-2622 and an Asurion Customer Service Representative will be happy to further assist you.
Customer Service Representatives are available 24 hours a day, 7 days a week CST.
Have a question?One of our agents can help you.