Replace a Lost
or Stolen Device
If your device is lost or stolen:
Attempt to locate your device.
If you can't find your device, temporarily suspend your service to prevent unauthorized use.
Replace your device as soon as next day with a replacement device.
Why you'll love being covered
Having Total Mobile Protection won't prevent your device from being lost or stolen. But it will
make what happens after that a lot easier.
If your device is lost or stolen, we'll send you a replacement as soon as the next day. It's all
part of your wireless phone protection.
Shipping Schedule
| Complete your claim... | Receive your device as soon as... |
|---|---|
|
Monday - Thursday 12am ET/CT |
Next Business Day |
|
Friday 12am ET/CT |
Saturday |
|
Saturday 12am ET/CT |
Monday |
|
Sunday 11am ET |
Monday |
Lost, stolen or damaged phone replacements are provided by Wireless Phone Protection, which is underwritten by Liberty Insurance Underwriter Inc. or one of its insurance company affiliates. Asurion Insurance Services, Inc. (in NY, Asurion; in California, Agent License #0B35141) is the agent and provides the claims servicing under this program.
