Replace a Lost
or Stolen Device

Already have a claim started? Continue Claim

If your device is lost or stolen:


Attempt to locate your device.


If you can't find your device, temporarily suspend your service to prevent unauthorized use.


Replace your device as soon as next day with a replacement device.

Why you'll love being covered

Having Total Mobile Protection won't prevent your device from being lost or stolen. But it will
make what happens after that a lot easier.

If your device is lost or stolen, we'll send you a replacement as soon as the next day. It's all
part of your wireless phone protection.


Shipping Schedule

Complete your claim... Receive your device as soon as...

Monday - Thursday

12am ET/CT

Next Business Day


12am ET/CT

(based on customer location)


12am ET/CT



11am ET


Same Day Delivery and Set Up

Monday - Sunday
4pm your
local time

Same day delivery and set up is available
for select devices
Click here for a list of eligible devices.
Appointment times are subject to

Lost, stolen or damaged phone replacements are provided by Wireless Phone Protection, which is underwritten by Liberty Insurance Underwriter Inc. or one of its insurance company affiliates. Asurion Insurance Services, Inc. (in NY, Asurion; in California, Agent License #0B35141) is the agent and provides the claims servicing under this program.