Phone Replacement
If your Verizon phone is lost, stolen, damaged or malfunctioning, you
may be eligible for a Verizon replacement phone if you are enrolled
in a protection plan.
Your plan may provide replacement, repair and/or technical assistance services for your mobile device. It covers issues that aren't covered by the manufacturer's warranty (e.g., loss, theft or physical damage). It may also cover certain defects after the manufacturer's warranty expires.
Additionally, you'll receive a replacement device as soon as the next day or have a cracked screen repaired locally by an Asurion certified repair provider.
If you're enrolled in a Verizon phone insurance plan
(Total Mobile Protection, Total Mobile Protection Multi-Device, Total Equipment Coverage or Wireless Phone Protection)
If you aren't enrolled in one of these phone insurance programs
You can purchase one of the following:
A New Device at Retail Cost.
Note: If you have a device that's no longer active on an account, you may be able to activate it on your account to replace your current lost or stolen device. Visit our Activate/Switch Device FAQs for more information.
A Certified Pre-Owned Replacement Device
(if you haven't purchased one in the past 12 months). Call (866) 406-5154 (toll-free from a landline phone) or visit a Verizon Wireless store to verify your eligibility.
Shipping Schedule
| Complete your claim... | Receive your device as soon as... |
|---|---|
|
Monday - Thursday 12am ET/CT |
Next Business Day |
|
Friday 12am ET/CT |
Saturday |
|
Saturday 12am ET/CT |
Monday |
|
Sunday 11am ET |
Monday |
Lost, stolen or damaged phone replacements are provided by Wireless Phone Protection, which is underwritten by Liberty Insurance Underwriter Inc. or one of its insurance company affiliates. Asurion Insurance Services, Inc. (in NY, Asurion; in California, Agent License #0B35141) is the agent and provides the claims servicing under this program.
