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Device Replacement

If your Verizon device is lost, stolen, damaged, or malfunctioning, you may be eligible for a replacement if you are enrolled in device protection.


Your plan may provide replacement, repair, and/or tech support for your mobile device. It covers issues that aren't covered by the manufacturer's warranty (e.g., loss, theft, or physical damage). It may also cover certain defects after the manufacturer's warranty expires.

If you're enrolled in a Verizon phone insurance plan

If you aren't enrolled in a device protection option

You can purchase one of the following:

A new device at retail cost.

Note: If you have a device that's no longer active on an account, you may be able to activate it on your account to replace your current lost or stolen device. Visit our Activate/Switch Device FAQs for more information.

A certified pre-owned replacement device

(If you haven't purchased one in the past 12 months). Call (800) 922-0204 (toll-free from a landline phone) or visit a Verizon Wireless store to verify your eligibility.

What's my deductible?

Need more help?

Shipping schedule and same day eligibilityHow do I find or file my documents?Learn more about Verizon Mobile Protect.View terms and conditions for your plan.Check enrollment eligibility.