If your Verizon device has a manufacturing defect, your Verizon
phone warranty may cover repair or replacement for the device.

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Phone Warranty

A manufacturing defect is something that's wrong with the device itself (e.g., internal, electrical or functional problems). It doesn't include physical damage caused by outside forces (e.g., water damage, cracked screen, etc.).

Your replacement options are based on how long it's been since you purchased the device and if you have equipment protection.

To verify your eligibility for a Verizon warranty, call (866) 406-5154 from a phone other than the one you're experiencing a problem with (toll-free from a landline phone) or visit a Verizon Wireless store.

Equipment protection can help you repair or replace your device if it's ever lost, stolen, damaged or defective after the manufacturer warranty expires.

Get Total Mobile Protection

If you're enrolled in a Verizon phone insurance plan

(Total Mobile Protection, Total Mobile Protection Multi-Device, Total Equipment Coverage or Wireless Phone Protection)

Already have a claim started? Resume a Claim

If you aren't enrolled in one of these phone insurance programs

You can purchase one of the following:

A New Device at Retail Cost.
Note: If you have a device that's no longer active on an account, you may be able to activate it on your account to replace your current lost or stolen device. Visit our Activate/Switch Device FAQs for more information.

A Certified Pre-Owned Replacement Device
(if you haven't purchased one in the past 12 months). Call (866) 406-5154 (toll-free from a landline phone) or visit a Verizon Wireless store to verify your eligibility.

Shipping Schedule

Complete your claim... Receive your device as soon as...

Monday - Thursday

12am ET/CT

Next Business Day


12am ET/CT

(based on customer location)


12am ET/CT



11am ET


Same Day Delivery and Set Up

Monday - Sunday
4pm your
local time

Same day delivery and set up is available
for select devices
Click here for a list of eligible devices.
Appointment times are subject to

Lost, stolen or damaged phone replacements are provided by Wireless Phone Protection, which is underwritten by Liberty Insurance Underwriter Inc. or one of its insurance company affiliates. Asurion Insurance Services, Inc. (in NY, Asurion; in California, Agent License #0B35141) is the agent and provides the claims servicing under this program.