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If your Verizon device has a manufacturing defect, your Verizon warranty may cover repair or replacement.


A manufacturing defect is something that's wrong with the device itself (e.g., internal, electrical or functional problems). It doesn't include physical damage caused by outside forces (e.g., water damage, cracked screen, etc.).

Your replacement options are based on how long it's been since you purchased the device and if you have device protection.

To verify your eligibility for a Verizon warranty repair or replacement, call (800) 922-0204.

Device protection can help you repair or replace your device if it's ever lost, stolen, damaged, or malfunctions after the manufacturer warranty expires.

Get Total Mobile Protection

If you're enrolled in a Verizon phone insurance plan

If you aren't enrolled in a device protection option

You can purchase one of the following:

A new device at retail cost.

Note: If you have a device that's no longer active on an account, you may be able to activate it on your account to replace your current lost or stolen device. Visit our Activate/Switch Device FAQs for more information.

A certified pre-owned replacement device

(If you haven't purchased one in the past 12 months). Call (800) 922-0204 (toll-free from a landline phone) or visit a Verizon Wireless store to verify your eligibility.

What's my deductible?

Need more help?

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