A manufacturing defect is something that's wrong with the device itself (e.g., internal, electrical or functional problems). It doesn't include physical damage caused by outside forces (e.g., water damage, cracked screen, etc.).
Your replacement options are based on how long it's been since you purchased the device and if you have device protection.
To verify your eligibility for a Verizon warranty repair or replacement, call (800) 922-0204.
Device protection can help you repair or replace your device if it's ever lost, stolen, damaged, or malfunctions after the manufacturer warranty expires.
Get Total Mobile Protection
If you aren't enrolled in a device protection option
You can purchase one of the following: