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REPLACE

Start, manage, or track your Virgin Plus service request.

Ready to get started with your service request?

What's My Service Request Fee?

Find out what it will cost to replace your device

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Providing documentation helps prevent false claims being processed on your account. If we’ve requested documentation for your claim, you can upload it here.

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SERVICE REQUEST STATUS

Track a service request as it moves through the process.

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COVERAGE

View complete terms and conditions of coverage.

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Shipping

REPLACEMENT DEVICE

Shipping schedule

Service Request Completed

Delivery Day

MONDAY - FRIDAY

Before 4pm ADT

Within 1-3 business days

SATURDAY

Within 1-3 business days

SUNDAY

Within 1-3 business days

Shipping fee

Included

Looking to track a shipment?
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