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Start, manage, or track your service request.

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What's My Service Request Fee?

Find out what it will cost to replace your device.

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We may ask for documentation to help keep your account safe. If we ask you for this when you start a claim, upload your documents online. We’ll let you know once we review them.

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Service Request Status

You can track your service request through the whole process.

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Coverage details

View complete terms and conditions of coverage.

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REPLACEMENT DEVICE

Shipping Schedule


Service request CompletedDelivery Day
Before 4pm ADT on Monday–FridayWithin 1-3 business days
SaturdayWithin 1-3 business days
SundayWithin 1-3 business days

Shipping cost is included for all replacement devices.


Looking to track a shipment?

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